On Saturday morning, Olivia expertly handled an incredible influx of eager caregivers and little ones who wanted to attend the Music with Mara and Motoko event, which filled to capacity almost immediately.
At least thirty additional families arrived late and were unable to get into the Community Room immediately, but Olivia gracefully offered them some options to continue enjoying the music, waiting until space opened up, or encouraging them to play elsewhere in the library. She was kind and gentle, and families were understanding. We even had a phone call from a patron asking what in the world was going on in the library this morning because parking was nigh impossible.
I’m sure she will tell you this was incredibly well attended, an extra delight for families on a hot and steamy rainy morning, so her handling even the disappointed people was especially impressive. She kept everything in control and remained calm, and there were no adult or child meltdowns. She had caregivers smiling and thanking her, and families were really kind about taking turns so others could get in the room when there was a crowd waiting in the hallway.
Just another example of Olivia’s incredible professionalism in a challenging situation. Kudos to Olivia!
From Sara.