Cheyenne has completed training on Communico and the meeting room AV system. They can help with questions about using the meeting rooms, set up and troubleshoot the AV equipment, and manage bookings.
Cheyenne works on Thursday evenings and will be the main AV support contact in the meeting rooms during those hours.
Presentation pointers: We’ve got two new presentation pointers available. One will live in the white technology cabinet in the R and R staff workroom. The other will be in the ground floor cabinets with the extra meeting room technology equipment.
As support for Windows 10 comes to an end, we need to replace many of the staff computers. I am working with IT to review our computer inventory, and they will start replacing the computers in the coming weeks. You will receive advance notice before your computer is replaced, so there will be no surprises. Please feel free to reach out if you have any questions.
We continue to have issues with our NOBLE/Comcast internet connection. This affects the service desks, public computers, and Wifi. The cause is being investigated (NOBLE, Comcast, Town IT) – it’s a complicated one.
Saturday/Sunday/Monday/Tuesday: If it goes down. Use a cell phone or laptop w/ a hotspot to send an email to
Subject: Library internet down / Content: Date, time, your name, and extension. They will need to contact someone in the building to check on the status.
Again, there is an issue, but we don’t know the cause yet. Smart people are working to solve the problem, but it is complicated.
We greatly appreciate everyone’s patience during this inconvenience.
Town IT has a new ticketing system, please use this email: ITSupport@readingma.gov and CC Michelle on it.
Please make sure to inform Michelle about any of the following tech issues. If I don’t know about them, I won’t be able to address them.
TBS/Printing/Copying issues:
(weekday)-inform Michelle. (weekend/evenings) Call: 630-537-1370 or email: Helpdesk@tbsit360.com cc Michelle
App Issues: Send issues to: support@communico.co cc Michelle
Meeting Room AV issues: Inform Michelle/IT
Please continue to send me any app issues and I will submit a ticket with Communico. Here are some updates on known issues:
The checkout history does not show up in the app, Communico is aware and is working on a solution.
Holds cannot be suspended through the app, Communico is aware and working on a solution.
Items that should not renew, appear to renew in Communico-but they aren’t renewed (items with a hold/items that have reached the renewal limit). Communico is working on this.
Hi all,
The majority of presentations and hybrid meetings in the conference room can be conducted wirelessly. I’ve updated the instructions to reflect that.
If staff want to use HDMI for a wired presentation, I’ve moved the adaptor and HDMI cord to the ground-floor desk with the other cords/adaptors.
Let me know if you have any questions.
Thanks!
Updated Conference Room instructions and Community Room AV instructions have been created. A printed copy is available in the Conference Room. They are saved on the Instructions Page of the staff intranet and are on the S drive under Library Files\Manuals-Instructions\Meeting Room Instructions.
Please use the stylus pen on the touch screen at the print release station.
Also, TBS updated the credit card machine today. If you notice any issues, please let me know.
Please continue to work on (or start work on) your Cybersecurity Training. The platform is “KnowBe4” and doesn’t send reminders to your email. There is an app available if that is easier for you. This is a shorter program (6 months instead of a year).
IT recently briefed us on the number and frequency of security issues, including scams. There are many bad actors out there, and their tactics are getting more sophisticated. IT can barricade the doors, but that doesn’t help if we (the users) go around opening all the windows.
Also – when you receive suspicious emails, please forward them to IT support.