Category: Policies

Updated Emergency Response Guide

The updated Emergency Response Guide – updated as of April 2025 – is now available on the intranet. We will discuss several key points at the upcoming staff meeting.

FOR THURSDAY

Please have a printed copy at every service desk. Employees should read through this document carefully.

We do not have time to review the entire guide at the May 1 meeting, but still expect you all to be familiar with how to handle emergencies.

Can you tell me if “so & so” is at the library…?

Please remember not to share out the location of patrons at the library over the phone or in person unless you receive a request from emergency personnel (ex: police, fire). Parents, friends, family members, etc may call/stop by the library and ask if someone is here. We do not disclose this information or look for the individual — the person is welcome to come to the library and do so themselves.

We cannot verify the relationship between the two parties, fully understand the nature of why they want to know if that person is at/using the library, and it goes against patron privacy.

If you receive a phone call like this and are unsure of what to do, please place them on hold and ask the Librarian in Charge, your Team Lead or Division Head. The Emergency Response Guide has instructions for how to handle these phone calls from emergency personnel.

Book & Library Program Challenges Procedures

What do you do if someone wants us to remove a item from the library collection? This is called a “Challenge” and the person is making a “Request for Reconsideration” (RFR). If you receive a call or someone comes in to complain about a title, here are the steps to take:

Continue reading “Book & Library Program Challenges Procedures”