The CWG met today and has a few reminders:
When creating flyers, please use the logos in Canva. We haven’t decided to strictly use the Red or Blue logos/theme; either is acceptable.
The Branding kit on Canva has all the RPL templates and accessible fonts. Make sure to use the designated fonts-sans serif type. Don’t forget to use the Style guide and the Marketing and Communications Best Practices.
The Studio floors will be refinished on Wednesday, November 11th. The Studio will be closed through Saturday, November 14th. We will move at least one of the whiteboards and the tables into the teen room for student use.
Some patrons are getting error messages when they login to Libby with their card and pin. This is a known issue with a solution, read below from NOBLE:
OverDrive advises patrons to verify their cards manually (instead of at the moment of borrowing or placing a hold). See these steps, which have resolved the issues for most folks:
https://www.noblenet.org/borrowing-with-partner-libraries-on-libby/
Additionally, it can help simplify things in Libby to only have one library card for the partnership. The second option on the help page linked above is to “Delete cards from networks where you have Partner Library access via your home card”.
A patron called the other day to say that they were receiving phone calls from the library, ext. 6712. Apparently, this is call spoofing. IT says:
This is call spoofing, and scammers often choose a public phone number (such as ours). I get them all the time from people trying to “approve my $50k loan if you call back to confirm”.
Unfortunately, we have no control over this as a public entity.
The person can contact their phone company or block the number in a variety of ways. It’s probably a good idea to register their home number on the government Do Not Call Registry to reduce these calls, but there’s always a way to get around it.
Meta/Facebook is changing its policy on posting links, and soon they will charge for posting more than two links each month. Since we will not pay for extra links, this is a good time to encourage people to sign up for our newsletter. That way, library users can stay informed about what’s happening at the library, and we can share updates directly.
If you haven’t already, please sign up for our newsletters.
As collections move, you’ll notice we have updated, moved, and removed some of the signage and displays.
We removed the audiobook room signs and the ground floor sign, with updates coming soon.
Thanks to the Display Committee—Carol, Judy T., Ashley, Alissa, Jocelyn, and Desiree—for their great ideas. Regular lobby displays are paused, so there are no tables under the Brightsign or Borrower Services sign by the purple wall. This creates a more open, peaceful lobby and better views. With fewer visual distractions, it’s easier to interact with patrons and build relationships.
Other displays remain: the ground-floor non-fiction display (maintained by Alissa), displays opposite the Ref Desk, and those along the windows facing the parking lot. Some ground-floor display furniture will move to the Reading Room for collection highlights, maintained by R and R.
A new batch of RPL welcome/swag bags has been delivered. They are in boxes in the Sci-Fi storage area and labeled accordingly. When they get low (which won’t be for a while!), let me know.
The Fall Brochure (September/October/November) will be available in hard copy this week. For the online version, go to this link. Stop by if you need to replenish!
Outside organizations and individuals can book meeting rooms two business days in advance. This is updated in Communico but does not always appear on the “Today at the Library” schedules at the service desk. To quickly check events for a particular day, access Communico and follow the instructions below:
If the Brightsigns (the digital signs) turn off or are not working correctly, use any of the SmartTV remotes located in the white tech cabinet in the R and R room to turn them back on. The source is HDMI 3.