Please remember not to share out the location of patrons at the library over the phone or in person unless you receive a request from emergency personnel (ex: police, fire). Parents, friends, family members, etc may call/stop by the library and ask if someone is here. We do not disclose this information or look for the individual — the person is welcome to come to the library and do so themselves.
We cannot verify the relationship between the two parties, fully understand the nature of why they want to know if that person is at/using the library, and it goes against patron privacy.
If you receive a phone call like this and are unsure of what to do, please place them on hold and ask the Librarian in Charge, your Team Lead or Division Head. The Emergency Response Guide has instructions for how to handle these phone calls from emergency personnel.