When you leave a ‘problem’ item on the snag cart or on the desk of someone in TS, please write a brief note and sign or initial it. Sometimes we have follow-up questions about these items and don’t know who to ask. Thanks for your help with this!
Staff Shout Outs
Are you ready for some shout-outs? If you’d like to submit a shout-out, fill out the form on the Forms page. Don’t be shy! Shout it out! And I KNOW there are more shout-outs from other departments!
Shout out to Chrissy at Borrower Services for helping a co-worker out. A big thank you to my coworker, Chrissy, who really helped me try to find a LOT today. Everyone here is so easy to work with and patient. Thank you! From Kathleen Wilcox.
Shout out to Andrea, Kath and Melissa for going above and beyond and helping a co-worker. They participated on the hiring committee for RPL’s new local history librarian. It takes a lot of time and thought to participate in this process and it’s always easier when you have some awesome people around you to talk things through and make difficult decisions. And we are very excited for our new Local History Librarian, Jocelyn Gould to start on Tuesday! Thank you from Ally.
Thank you to Cate and the Children’s Team for going above and beyond. The Displays in the Children’s Room for April are glorious! Led by Cate, the Once Upon a Rhyme and Ode to the Ode are perfect for National Poetry Month! They’re engaging and fun. Nice job! Thank you from anonymous.
Emergency Info
Thank you to everyone who attended yesterday’s Emergency and Safety meeting yesterday. In addition to the ALICE training (Alert, Lockdown, Inform, Counter, Evacuate) and meeting Cooper the Comfort Dog, we worked through several tabletop exercises.
Using yesterday’s experience (and with several corrections of typos), I’ve updated the Emergency Response Guide on this intranet. Also, printed copies are available
- All services desks (4)
- Children’s Workroom
- Borrower Services WorkroomReference Workroom
- Tech Services Workroom
- Administration
- Staff Lounge
Direct Page
All Library phones should have something that says “Direct Page” on the main menu screen. If you do not see this on any phone, please email Amy with the phone extension and with a request to add “Direct Page.” This feature uses the speaker function of the phone. This means messages via Direct Page are audible to everyone in the area of the phone. To use
- Press “Direct Page”
- Press “#”
- Pause for two seconds and then speak
- Hang up when done
This information has been added to the Emergency Response Guide.
Staff Shout Outs
Are you ready for some shout-outs? If you’d like to submit a shout-out, fill out the form on the Forms page. Don’t be shy! Shout it out! And I KNOW there are more shout-outs from other departments. Let’s see them!
Shout out to The Children’s Team for going above and beyond, coming up with a new idea. We rocked the March Newbery Madness brackets in the Children’s Room and on social! It was a tourney full of favorites, fiction, and some flat-out surprises—16 Newbery-winning books competed for the best Newbery of the past 100 years. Megan came up with the idea, Olivia created all the graphics and the posts AND counted the votes, Ashley troubleshot the in-person voting, and the rest of us talked up the books. If you want to know what title won, you have to visit the Children’s Room! From Cate.
Shout out to Everyone who donated cans to Melissa’s crafty cause for helping a co-worker. With your help, I have all the cans I need with plenty of time to make a sample windchime! From Melissa.
Shout out to Melissa, Andrea H., Valerie, Judy T, Desiree, and Lauren for going above and beyond, and coming up with a new idea. This inspired group developed a fun idea – reading tournament/brackets/March Madness/March Hare and turned it into a stunning lobby display (Alice in Wonderland themed). And, when the opportunity arose, participated with other libraries in a 6-town reading tournament – Minute Madness! Extra kudos to those working on interesting & attractive displays in the lobby, the delicious food/cooking-themed one on Express shelves, and throughout the library. From a fan.
Shout out to Louise for going above and beyond and for exemplary customer service. Louise went racing down the stairs and into the parking lot to give back a photograph to a patron who had been using it as a bookmark. That’s going above and beyond the call of Borrower’s Service duty!! From anonymous.
Shout out to Susan B. for going above and beyond and helping a co-worker. Shout out to Susan for always being willing to help her co-workers and for having every supply we could possibly need. From anonymous.
Ode to the Ode
For our April interactive bulletin board, we are featuring the beloved ode and we want YOU to write one. Your ode should be kid-friendly & relatively short (though we don’t want to stifle any creative passion) and should celebrate a person, place, thing, or idea. Please email your ode to rdgchild@noblenet.org and we will display it along with the object of your affection (if it is small) or a photo of said object. As inspiration, please enjoy:
Ode to the stapler
You, dear stapler, surpass all other fasteners,
even the brand-new, super-tight binder clip.
Your solid, reliable “ker-chunk” works magic
through thick and thin, through paper, cloth,
and much, much more.
Your wee staples sometimes break skin, but
I forgive, for you remain faultless. It is I who
cannot seem to use your little claw remover successfully.
Fasten on, oh stapler, because you know your job
and do it so well. You remain ever present, ever full,
ever better than a paper clip.
Staff Shout Outs
Are you ready for some shout-outs? If you’d like to submit a shout-out, fill out the form on the Forms page. Don’t be shy! Shout it out! And I KNOW there are more shout-outs from other departments. Let’s see them!
Shout out to Chris for keeping it positive. I look forward to her Irish soda bread every March 17th and it NEVER disappoints. Thanks for the tasty treat! From Michelle.
Shout out to the Borrower Services staff for exemplary customer service and keeping it positive. As we pass the 2nd anniversary of the pandemic, I want to give a shout-out to our Borrower Services staff who have consistently rolled with every pivot, all with good humor, kindness, and hard work. It does not go unnoticed. From Michelle.
Shout out to Cate for going above and beyond. Cate did a fantastic, fantabulous, wondrous, most lovely job putting together the March Gladness event! Thank you so much for getting us all together to try new things and have fun! From anonymous.
Shout out to Lyndsay for going above and beyond and helping a co-worker. Lyndsay loaned us her Beach umbrella for our play space in the Children’s Room and it added such a fun prop for the kids! Many thanks! From Cate.
Shout out to Andrea H for going above and beyond. Andrea was outside before we opened this morning with a spade, fertilizer, and fierce lipstick getting the pollinator garden ready for spring! She has a green thumb and golden spoon! From Cate.
Librarians in the news…
Staff Shout Outs
Are you ready for some shout-outs? If you’d like to submit a shout-out, fill out the form on the Forms page. Don’t be shy! Shout it out! And I KNOW there are more shout-outs from other departments. Let’s see them!
Shout out to Nemaya for going above and beyond, keeping it positive. She came in on a day she wasn’t working to spoil us with the sweetest Valentine’s Day treats. But the best gift is getting to work with Nemaya! From the Children’s Room.
Shout out to Kathleen Wilcox for going above and beyond and exemplary customer service. Kathleen took charge when entering the library this morning. The alarm had been going off since around 3am(?) She called Kevin Cabuzzi (facilities) to make the awful ringing stop! This is my first time working with her and every interaction she has had with patrons has been positive & high energy. From anonymous.
Shout out to Cate for coming up with a new idea with the signs on the stairwell. There was high praise by a patron for such a great idea and learning tool!
Shout out to Desiree for leading by example. Desiree is always on top of the publicity for the library, and she also keeps me on track. We are lucky to have her! From Michelle.
Shout out to Ally for exemplary customer service. When we get push back from patrons outside of our state about Pride Storytime, Ally is there with a firm hand or an outgoing voicemail message. It’s a huge relief not to have to battle these people over the phone from wherever they are across the country. I simply press “forward call,” and I don’t have to think about it anymore. Ally taking the brunt of it and knowing exactly what to say shows what a strong leader she is! Thank you for dealing with all of that! From Olivia.
Shout out to Susan, Ashley and Ally for going above and beyond, coming up with a new idea and exemplary customer service: Ashley & Susan developed a brand new series for young adults with Autism Spectrum Disorder and Intellectual and Developmental disabilities; the amazing new Nature Connection program–such a wonderful addition of services for these patrons and their caregivers!. Despite some bumps and rescheduling, AW & SB hosted their first program the end of March to an almost full house. A big nod to both of them for brainstorming this idea and working hard to pull all the pieces together to create something very special and important to the library and its patrons. From Cate (And Ally-two separate shout outs for this program!).
Staff Shout-Outs 02/11/2022
Are you ready for some shout-outs? If you’d like to submit a shout-out, fill out the form on the Forms page. Don’t be shy! Shout it out! And I KNOW there are more shout-outs from other departments. Let’s see them!
Shout-out to Jianna Christopher for Helping a co-worker, Solving a problem, Keeping it positive: Jianna cheerfully filled in lots of holes in the Children’s Room schedule! And she’s a pleasure to work with!! From Cate & the Children’s Room Staff
Meghan, Dawn, Melissa, Desiree, Andrea H, Susanne, Rebecca, Lauren, Eileen, Michelle, & Kath for Going above and beyond, Exemplary customer service, Keeping it positive: Winning at Winter Warmers! EVERY department contributed to making Winter Warmers: Hot Date Edition smoking hot. From our venerable veterans to our virgins (Meghan & Rebecca) you pulled together to enlighten and entertain our community. Watch for the premiere on February 14th on our YouTube channel. Thank you thank you thank you! From Andrea F
Shout out to Lisa R for Going above and beyond, Helping a co-worker, Keeping it positive. Lisa has been the Weekend Wonder miracle worker! The weekly bags are very popular and a lot of work–Lisa keeps us organized, creative, and enthusiastic! From CR staff.
Shout out to Rebecca Bailey and Susanne Sullivan for Helping a co-worker, Solving a problem: Both Susanne and Rebecca were recently called upon last minute to cover shifts for the Ref department. The extra help allows staff and the library to continue moving forward smoothly. RPL has amazing substitute librarians who graciously offer their time and we are all very grateful. From Ally.
Shout out to Megan W for Going above and beyond. Megan did her first virtual storytime and crushed it! Her calm voice, her sweet fingerplays, her adorable books and songs–pajama storytime magic!. From Cate.
Shout out to Ally for Helping a co-worker. Shout out to Ally for always being ready with a listening ear to brainstorm new ideas, problem solve tricky situations, and share a laugh about the craziness of library life. From Anonymous.
Praise for RPL in the local paper!
If you get a chance, read the column called “From the Inside” on page A2 of the Tuesday, Feb. 8 Daily Times Chronicle. It’s full of lovely praise for RPL — the building and facilities (“spotless and inviting”), the resources, and especially the helpful and friendly staff (“always have a ready smile or friendly greeting”)! Great job, everyone!