A sweet moment

Just wanted to share this sweet moment. An elderly patron came walking in slowly with a cane. He went and got his holds, and came to me to check them out. There were three books: popular Irish songs, Irish folk songs and Irish pub songs. He said his wife has Alzheimer’s and she likes it when he sings to her, and, he admitted, he can’t always remember the words to her favorite songs. Just lovely — true devotion.

Staff Shout Outs!

Are you ready for some shout-outs? If you’d like to submit a shout-out, fill out the form on the Forms page. We are running low on our shout outs and I know that you’ve seen your co-workers be amazing. Don’t be shy! Shout it out!

To the Summer Reading Team for going above and beyond and exemplary customer service: Shout-out to all staff involved with planning summer reading programs, developing web content, and thinking of such creative ideas to host this summer’s Tails & Tales Summer Reading Program. A special tail wave to Michelle for creating the SRP webpage on RPL’s website! Lots of time spent crafting a fun, inventive summer-long event! From anonymous.

Thank you to Eileen for solving a problem and being a break-in bag guinea pig and playing with locks! You’re one smart cookie! Thank you from Renee.

Thank you to Andrea Fiorillo for going above and beyond and keeping it positive. Andrea manages to wrangle the gridlocked, tetris-like R&R schedule, no matter how fast the changes and surprises keep coming! Thank you from Melissa.

Thank you to Cate, Olivia, Lisa, Ashley, Megan & Ally for going above and beyond, Exemplary customer service, Keeping it positive and coming up with a new idea. Shout all to the planners of the FairyTale Quest!! The decorations, graphics, and activities are epic!! These families had a fantastic time and for making Fairy Tale Castle Quest the social event of the season for the under 10 set. From anonymous and Andrea F. Whoohoo!!

Staff Shout Outs!

Are you ready for some shout-outs? If you’d like to submit a shout-out, fill out the form on the Forms page.

Shout out to KathGS for keeping it positive and being the for being the Dr. Who wrangler. Thank you from anonymous.

Shout out to Desiree for creating a clever postcard campaign that will entice the public back to the library. Thank you from Michelle.

Shout out to Suzy for going above and beyond by showing exemplary customer service. A patron was here to pick up an audiobook on hold for him but the hold was still in transit. Suzy found an available copy in Wakefield and called to see if he could go over there to get it. They weren’t doing browsing at the time but they agreed to prep it for curbside. Our patron was very appreciative! Thank you from Lauren.

Shout out to Susan B. for going above and beyond and providing exemplary customer service. She spent a lot of time helping a patron who needed a LOT of computer help and was very chatty and personal. Susan was extremely helpful as always and the patron was very grateful. Thank you from Lauren.

Shout out to Neftali for helping a co-worker. Neftali did an incredible job weeding through storage required summer reading books! He was so kind to take on the extra project in addition to his other work. Thank you from Renee.

Shout out to Cate for exemplary customer service, Keeping it positive. Cate is a warm and welcoming presence for all the kiddos coming back into the building. Plus she stays calm and positive with just about anything we throw at her. I never feel like I’m bothering her when I have a question, and she’s always ready to help problem solve and brainstorm. Thanks Cate!! From Ashley.

Communications: Observances

The Communications Team put together a Google sheet of observances (ie: Women’s History Month, National Family Literacy Day) that we will use for creating social media posts, book displays, book lists, and more over the course of the year. The sheet is linked to here on the Intranet under Staff Tools: Calendars OR the Forms page.

All staff are encouraged to contribute if you’d like! You can add observances to the Google sheet, and also add your initials if you’d like to help out with a display, book list, etc. If you make any changes to the sheet or have any questions, please reach out to either Michelle or Desiree.

Staff Shout Outs!

Are you ready for some shout-outs? If you’d like to submit a shout-out, fill out the form on the Forms page.

Shout out to Lisa R, Olivia, and Amy for going above and beyond, Coming up with a new idea, Keeping it positive, Amy, Olivia, and Lisa R. gave us the grooviest staff “meeting” ever! Tie-dye 4eva, loved having a creative outlet with staff colleagues as the weather improves and we embark on the next stage of life with COVID. Special thanks to Amy for washing ALL the shirts. From: many anonymous admirers.

Shout out to Desiree, Andrea H, Judy and Rebecca for keeping it positive by being awesome teammates during the MLA Conference trivia night. There was lots of laughter, an impressive amount of truly useless knowledge known, and our team (the Good, the Bard and the Ugly) came in second! From: Valerie

Shout out to Eileen for going above and beyond, Eileen came into work early to assist an elderly patron who needed some TLC. She has actually become this patron’s “personal librarian.” Months ago, Eileen even personally delivered books to this patron so she could have some pictures of wild animals to complete a quilt for her great-grandchild! AWWW! From: anonymous.

Shout out to Melissa for going above and beyond, coming up with a new idea, Melissa recently completed a 6-session All About Birds program that netted 468 attendees! This program, while widely popular with patrons, took a lot of time and zoom management to run as smoothly as it did with so many people. Cleverly capitalizing on bird mania, Melissa has locked in the presenter for Round 2 as well as some socially distant bird walks this summer! From: anonymous.

Staff Shout-Outs!

Are you ready for some shout-outs? If you’d like to submit a shout-out, fill out the form on the Forms page.

Shout out to Valerie for going above and beyond, helping a co-worker and solving a problem: I want to give a shout out to Valerie for being a true supporter of creativity. She brings all my crazy billboard ideas from concept to actual execution. Her fabrications skills are truly beyond compare. She also has super amazing hearing and has on several occasions helped out with a patron hold before I even had to ask! She is a great co-worker and an asset to the library. From Andrea and Michelle.

Shout out to Cate for leading by example and for going above and beyond. Thank you to Cate who advocates for us in Children’s and also makes those pesky lunchtime meetings so fun and filling! You make coming into work every day an exciting adventure! Cate is always jumping in wherever she can to help out! From anonymous and Lisa R.

Shout out to Melissa for exemplary customer service. Melissa should receive a gold star for her outstanding customer service to a patron (initials JP) who is notoriously challenging!! I overheard him speaking with her on the phone, complimenting her on her attentiveness and wonderful customer service skills. He even thanked her!!! Now we know who we can direct this patron to for assistance! From anonymous.

Shout out to the library pages: Neftali, Smritha, Julianna, and (new crew member) Nemaya: You all always have a smile and friendly “hello” for EVERYONE! Thank you for helping us keep over 110,000 physical library items in order. From anonymous and: Pages probably don’t see this shout-out – so make a point of sharing your appreciation with them in person.

Shout out to Olivia for Going above and beyond, Keeping it positive. She is the the Ewer of Good Tidings (and possible balloon bandit). From anonymous.

Staff Shout-Outs!

Are you ready for some shout-outs? If you’d like to submit a shout-out, fill out the form on the Forms page.

Shout out to Melissa and Rebecca for going above and beyond and helping a co-worker. They jumped in and used their talents to turn boring public instructions about printing into something dazzling! Patrons will be so thankful too! Thank you for all your time and efforts, from Renee.

Shout out to Ashley for solving a problem and updating the Go and Grow web info and our browsing book so that families can dive right back in to our G & G collection. Thank you, from Cate.

Shout out to Dawn for exemplary customer service, solving a problem, keeping it positive. Every year Dawn works with WT Cox for about 8-10 WEEKS, to make sure our magazine subscriptions are renewed. This year’s renewal process in late March was super successful and she makes it look so easy. From ADDitude Magazine to Zootles, Dawn is responsible for renewing, receiving, claiming, and generally managing for over 230 titles from WT Cox! #dawngetsitdone. Thank you from anonymous.

Shout out to Ally for jumping right in and being thoughtful and helpful in her work. We are really lucky to have her as part of our team. Thank you from anonymous.

Shout out to Susan B. for helping a co-worker, keeping it positive. Susan regularly offers to pick up shifts or help out colleagues with various projects. Her support and attention to co-workers’ needs is genuine and does not go unnoticed. It’s the alternative to the hug we all need and miss during these COVID times. Thank you from anonymous.

Shout out to Renee for going above and beyond and solving a problem. Renee has completed a zillion (really about 2 dozen) NHS Leadership forms for the students participating in the Study Buddy Program. Each student has an individual couple of forms to be completed and Renee does it for each and every student! She even devised a way to electronically sign each form!! That’s a lot of work! Thank you from anonymous.

Shout out to Andrea F. for solving a problem and keeping it positive. Andrea deserves kudos for coming into work with a positive attitude despite the declining health of her mother on the other side of the country. I don’t know how she does it! In addition to this, she has masterfully traversed an insane schedule during an even more insane time. Somehow Andrea makes it all work and even maintains a smile on her face! Lots of love and thank you, from anonymous.

Staff Shout Outs!

Are you ready for some shout-outs? If you’d like to submit a shout-out, fill out the form on the Forms page.

First, a huge shout-out and lots of love and thanks to all of you for making my 2nd COVID birthday extra special. I love the flowers and the muffins and the card. It was wonderful to have special shout-outs from the Program Planning committee too. You are all incredible and I am so lucky to work with every single one of you!

  • Shout out to Olivia for helping a co-worker by answering ALLLLL my social media and tech questions and helping me into the 21st century 😀 Thank you from Lisa R.
  • Shout out to Rebecca Bailey for helping a co-worker and exemplary customer service by Rebecca saved the Director’s bacon in locating and emailing a needed S:\ drive document that was needed for a program. As I was panicking trying to remember WHERE exactly I saved the document, Rebecca was very calm, patient, and logical in working with me to figure out where it was. Thank you from Amy.
  • Shout out to Andrea Hogan for going above and beyond and on her 2 month anniversary in Tech Services, for learning a lot in a small amount of time, doing it all so well, and for keeping Dawn from getting lonely in that big room and bringing her treats on Fridays. Thank you from anonymous.
  • Shout out to Eileen for exemplary customer service, Eileen received a copy of a local family’s published family history in which Eileen was included in the author’s Acknowledgement section for her exemplary research assistance and time committed to supporting the patron’s personal research and writing. Thank you from anonymous.
  • Shout out to Cate for helping a co-worker, Cate always jumps in to cover desk shifts when needed! She’s so kind and helpful. Thank you from anonymous.
  • Shout out to Louise and Suzy for solving a problem, they diligently tracked down some missing items on Wednesday to square up a patrons account! Thank you from Lauren, go team!
  • Shout out to Ashley, Olivia, Lisa and KathGS for helping a co-worker, solving a problem, and always keeping it positive, These rockstars are PLANNERS who gamely work with a PANTS-ER! Thank you from Cate, you are the best!

Another Thank You and Compliment

Hi Everyone: There is a lovely thank you card from a patron floating around the Borrower Services desk. The patron writes to thank library employees for their patience in helping navigate the library and our new systems/protocols. There is more … pop by Bor. Serv. to check it out!