Author: Michelle Filleul

Are you ready for some shout-outs? If you’d like to submit a shout-out, fill out the form on the Forms page.

Shout out to Valerie for going above and beyond, helping a co-worker and solving a problem: I want to give a shout out to Valerie for being a true supporter of creativity. She brings all my crazy billboard ideas from concept to actual execution. Her fabrications skills are truly beyond compare. She also has super amazing hearing and has on several occasions helped out with a patron hold before I even had to ask! She is a great co-worker and an asset to the library. From Andrea and Michelle.

Shout out to Cate for leading by example and for going above and beyond. Thank you to Cate who advocates for us in Children’s and also makes those pesky lunchtime meetings so fun and filling! You make coming into work every day an exciting adventure! Cate is always jumping in wherever she can to help out! From anonymous and Lisa R.

Shout out to Melissa for exemplary customer service. Melissa should receive a gold star for her outstanding customer service to a patron (initials JP) who is notoriously challenging!! I overheard him speaking with her on the phone, complimenting her on her attentiveness and wonderful customer service skills. He even thanked her!!! Now we know who we can direct this patron to for assistance! From anonymous.

Shout out to the library pages: Neftali, Smritha, Julianna, and (new crew member) Nemaya: You all always have a smile and friendly “hello” for EVERYONE! Thank you for helping us keep over 110,000 physical library items in order. From anonymous and: Pages probably don’t see this shout-out – so make a point of sharing your appreciation with them in person.

Shout out to Olivia for Going above and beyond, Keeping it positive. She is the the Ewer of Good Tidings (and possible balloon bandit). From anonymous.

Are you ready for some shout-outs? If you’d like to submit a shout-out, fill out the form on the Forms page.

First, a huge shout-out and lots of love and thanks to all of you for making my 2nd COVID birthday extra special. I love the flowers and the muffins and the card. It was wonderful to have special shout-outs from the Program Planning committee too. You are all incredible and I am so lucky to work with every single one of you!

• Shout out to Olivia for helping a co-worker by answering ALLLLL my social media and tech questions and helping me into the 21st century 😀 Thank you from Lisa R.
• Shout out to Rebecca Bailey for helping a co-worker and exemplary customer service by Rebecca saved the Director’s bacon in locating and emailing a needed S:\ drive document that was needed for a program. As I was panicking trying to remember WHERE exactly I saved the document, Rebecca was very calm, patient, and logical in working with me to figure out where it was. Thank you from Amy.
• Shout out to Andrea Hogan for going above and beyond and on her 2 month anniversary in Tech Services, for learning a lot in a small amount of time, doing it all so well, and for keeping Dawn from getting lonely in that big room and bringing her treats on Fridays. Thank you from anonymous.
• Shout out to Eileen for exemplary customer service, Eileen received a copy of a local family’s published family history in which Eileen was included in the author’s Acknowledgement section for her exemplary research assistance and time committed to supporting the patron’s personal research and writing. Thank you from anonymous.
• Shout out to Cate for helping a co-worker, Cate always jumps in to cover desk shifts when needed! She’s so kind and helpful. Thank you from anonymous.
• Shout out to Louise and Suzy for solving a problem, they diligently tracked down some missing items on Wednesday to square up a patrons account! Thank you from Lauren, go team!
• Shout out to Ashley, Olivia, Lisa and KathGS for helping a co-worker, solving a problem, and always keeping it positive, These rockstars are PLANNERS who gamely work with a PANTS-ER! Thank you from Cate, you are the best!

Are you ready for some shout-outs? If you’d like to submit a shout-out, fill out the form on the Forms page.

• Shout out to Chris Rutigliano for keeping it positive by baking amazing irish soda bread for St. Patrick’s Day. It is such a treat. Thank you, from Michelle.
• Shout out to Melissa for going above and beyond and coming up with a new idea, for bringing Hugo Award-winning author Arkady Martine to RPL, she organized, hosted and promoted it. The event had over 50 participants! Thank you, from Lauren and anonymous.
• Shout out to Jamie and Lauren for solving a problem and keeping it positive while managing retirements and shifts and handling hiring/promotions. Thank you from anonymous.
• Shout out to Susan B for exemplary customer service. A patron was picking up books today and wanted to thank Susan for helping choose books for her teen son. She appreciated your work!
• Shout out to Ashley for coming up with a new idea and keeping it positive. Ashley’s 5 Women You Should Know videos are so great! She’s upbeat, gives so much information in a short amount of time, and the books she chose are wonderful! Thank you Ashley for taking the time to film, edit, subtitle, and post those videos, from anonymous.
• Shout out to the Borrower Services team for going above and beyond and working diligently to get items into our patrons’ hands as efficiently as possible. Thanks to their hard work, Reading has consistently been the top circulating library in NOBLE since we began curbside pickup in July. From Lauren.

Ally and I are really excited about the first week of shout-outs. Here they are:

• Shout out to Olivia for helping her co-worker by sharing copies of a book so that they could have what they needed! Thank you, from anonymous.
• Shout out to Judy T for keeping it positive and creating the adorable Winnie the Pooh cross stitch project for the Children’s Room! Thank you, from the Children’s Room Team.
• Shout out to Lisa for keeping it positive and creating the awesome rainbow book display! Read the Rainbow!! Thank you, from Cate.
• Shout out to Lisa Racine for coming up with a new idea by initiating our Around the World in 80 Days Program, and she’s the Queen of Displays here in the Children’s Room! All the rainbows that make us smile this month, that’s her! Thank you, from anonymous.
• Shout out to Ally for going above and beyond, helping a co-worker, leading by example, exemplary customer service, solving a problem, and keeping it positive. “Ally had my back … twice. On a rather stressful day with patrons, one of our regulars yet again had his mask off his face. I’d had it and let Ally know about our repeat offender. She grabbed a copy of the mask policy and promptly went to speak to the patron!! Ally also had me covered, with a somewhat volatile patron who becomes quite loud when he is unable to access his email. Again, Ally was standing right behind me for support if I needed it! ” You rock, Ally! Thank you for your kind and patient, yet firm, support!! From Susan B.
• Shout out to Amy for leading by example and for guiding us back to being a YES place! Thank you, from Cate.
• Shout out to Louise for helping a co-worker and leading by example: among all the other stuff she does to support us, Louise now keeps events up-to-date on community calendars, a big help in spreading visibility for programs. Thank you from Desiree.
• Shout out to the Children’s room for exemplary customer service, much appreciation to the Children’s Room staff for the Winter Wonder bags. A patron’s granddaughter loved these every week, especially the one with the crown!

If you want to give a shout-out, fill out this form. We will post these every other Friday.

We all know that the RPL staff are awesome, so let’s shout it out. Complete this form (it is also saved on the Forms page on the intranet) to share patron praise, recognize a colleague/department’s hard work, or to say thanks to a staff member or department for doing something exceptional.

No praise is too big or too small, we want to hear it all! Ally or Michelle will post these bi-weekly on the staff intranet.