Author: Michelle Filleul

Staff Shout Outs

Are you ready for some shout-outs? If you’d like to submit a shout-out, fill out the form on the Forms page. Don’t be shy! Shout it out! And I KNOW there are more shout-outs from other departments. Let’s see them!

Shout out to Chris for keeping it positive. I look forward to her Irish soda bread every March 17th and it NEVER disappoints. Thanks for the tasty treat! From Michelle.

Shout out to the Borrower Services staff for exemplary customer service and keeping it positive. As we pass the 2nd anniversary of the pandemic, I want to give a shout-out to our Borrower Services staff who have consistently rolled with every pivot, all with good humor, kindness, and hard work. It does not go unnoticed. From Michelle.

Shout out to Cate for going above and beyond. Cate did a fantastic, fantabulous, wondrous, most lovely job putting together the March Gladness event! Thank you so much for getting us all together to try new things and have fun! From anonymous.

Shout out to Lyndsay for going above and beyond and helping a co-worker. Lyndsay loaned us her Beach umbrella for our play space in the Children’s Room and it added such a fun prop for the kids! Many thanks! From Cate.

Shout out to Andrea H for going above and beyond. Andrea was outside before we opened this morning with a spade, fertilizer, and fierce lipstick getting the pollinator garden ready for spring! She has a green thumb and golden spoon! From Cate.

Staff Shout Outs

Are you ready for some shout-outs? If you’d like to submit a shout-out, fill out the form on the Forms page. Don’t be shy! Shout it out! And I KNOW there are more shout-outs from other departments. Let’s see them!

Shout out to Nemaya for going above and beyond, keeping it positive. She came in on a day she wasn’t working to spoil us with the sweetest Valentine’s Day treats. But the best gift is getting to work with Nemaya! From the Children’s Room.

Shout out to Kathleen Wilcox for going above and beyond and exemplary customer service. Kathleen took charge when entering the library this morning. The alarm had been going off since around 3am(?) She called Kevin Cabuzzi (facilities) to make the awful ringing stop! This is my first time working with her and every interaction she has had with patrons has been positive & high energy. From anonymous.

Shout out to Cate for coming up with a new idea with the signs on the stairwell. There was high praise by a patron for such a great idea and learning tool!

Shout out to Desiree for leading by example. Desiree is always on top of the publicity for the library, and she also keeps me on track. We are lucky to have her! From Michelle.

Shout out to Ally for exemplary customer service. When we get push back from patrons outside of our state about Pride Storytime, Ally is there with a firm hand or an outgoing voicemail message. It’s a huge relief not to have to battle these people over the phone from wherever they are across the country. I simply press “forward call,” and I don’t have to think about it anymore. Ally taking the brunt of it and knowing exactly what to say shows what a strong leader she is! Thank you for dealing with all of that! From Olivia.

Shout out to Susan, Ashley and Ally for going above and beyond, coming up with a new idea and exemplary customer service: Ashley & Susan developed a brand new series for young adults with Autism Spectrum Disorder and Intellectual and Developmental disabilities; the amazing new Nature Connection program–such a wonderful addition of services for these patrons and their caregivers!. Despite some bumps and rescheduling, AW & SB hosted their first program the end of March to an almost full house. A big nod to both of them for brainstorming this idea and working hard to pull all the pieces together to create something very special and important to the library and its patrons. From Cate (And Ally-two separate shout outs for this program!).

Staff Shout Outs

Are you ready for some shout-outs? If you’d like to submit a shout-out, fill out the form on the Forms page. Don’t be shy! Shout it out! And I KNOW there are more shout outs from other departments. Let’s see them!

Shout-out to Cate for Going above and beyond and helping a co-worker: Cate was super helpful during Plant Lab! The room was total chaos (delightful but still chaos) and she helped wrangle the kids, kept the room from being completely covered in paint and dirt, and worked with the caregivers as well. The help was deeply appreciated! From Lisa R.

Shout out to The Post-Holiday Crew for going above and beyond and helping a co-worker. Shout out to all the intrepid RPLers who worked the Sundays after Christmas and New Year’s Day! You are holiday heroes! From Cate.

Shout out to The Children’s Room peeps for solving a problem, keeping it positive: You all made the COVID pivot in January with smiles on your faces, virtual programs for families, live storytimes on Facebook, slime bags and more on Fridays, and amazing energy every day! TY!!! From Cate.

Shout out to Ally for helping a co-worker, leading by example and solving a problem. Ally is always calm, cool, collected–she is a compass, providing comfort and vision in these chaotic times. Plus, she’s always ready to talk about the wonder weird of Kim Kardashian and Pete Davidson! (seriously what is UP with that?? editorial note from MF) From Cate.

Staff Shout Outs

Are you ready for some shout-outs? If you’d like to submit a shout-out, fill out the form on the Forms page. Don’t be shy! Shout it out!

Shout-out to the Display Committee for Going above and beyond and coming up with a new idea: I LOVE the Stonehenge in the “Short Days, Long Nights” display! Genius! From anonymous.

Shout out to Tech Services for Helping a co-worker and keeping it positive: For making a new roommate feel welcome! From KathGS.

Shout out to Louise for Helping a co-worker, Exemplary customer service: for chatting up a mama with her baby before Baby Wearing Dance and convincing them to join us! They were delighted to attend the program and it was lovely having another happy baby in the group! From Lisa.

Shout out to Lisa, Olivia, Nemaya and Smritha for Helping a co-worker. My amazing Children’s Dept friends have been so helpful when I run out of time either prepping for or cleaning up after storytime! Thank you for having my back, cleaning up my messes, and sticking velcro on my laminated animals. You da best. From Ashley.

Staff Shout Outs

Are you ready for some shout-outs? If you’d like to submit a shout-out, fill out the form on the Forms page. Don’t be shy! Shout it out!

Shout-out to Louise and Valerie for exemplary customer service: Louise and Valerie patiently scanned and faxed 30 pages of a document for a slightly stressed patron. From Michelle.

Shout-out to Olivia and Lisa for going above and beyond, coming up with a new idea, leading by example, and keeping it positive: Olivia (and sidekick Lisa R.) ran a kickass staff meeting!! Such a wonderful combination of info and camaraderie. From anonymous.

Shout-out to Kath Geoffrion-Scannell for coming up with a new idea: Check this out – Kath (aka KGS) figured out how to put images in the catalog for the Library of Things stuff! They’re so pretty! From Jamie!

Shout-out to Valerie Gould Heithaus and Andrea Hogan for going above and beyond, coming up with a new idea, leading by example: Valerie and Andrea developed a model online form to illustrate a streamlined version of the Massachusetts Library Association Paralibrarian Certification application. The entirely paper-based forms and binder/portfolio creation need to be more accessible to encourage more applicants and digital to make it easier for the Review Board to track and process efficiently. By creating a model Google form, the MLA Paralibrarian section was able to visualize benefits to the process and begin to plan for improvements. From Desiree.

Shout-out to Display Committees in all Departments for going above and beyond: Super impressed with interesting and engaging displays sprinkled throughout the library. One could get lost checking out what’s new every week. Very thoughtful and patron-oriented. From An Admirer from Afar!

Staff Shout Outs

Are you ready for some shout-outs? If you’d like to submit a shout-out, fill out the form on the Forms page. We are running low on our shout outs and I know that you’ve seen your co-workers be amazing. Don’t be shy! Shout it out!

Shout-out to Susan B. for Going above and beyond, Helping a co-worker: A huge shout out to Susan B.! Anytime I’m looking for something to complete a project, no matter how obscure the item, she jumps in and relentlessly joins the search. She can find any gizmo, gadget, or craft supply required! From Louise.

Shout out to Judy T. for exemplary customer service. Judy did an EXCELLENT job handling a very difficult customer. She was calm and professional. From Lauren.

Shout out to John for going above and beyond, Helping a co-worker, Solving a problem. John came to the rescue at the Fall Faire! Michelle and I would have melted in the sun had he not come to our aid and brought the tent. So grateful for him! From Lisa and Michelle. (seriously thank you!!)

Shout out to the Children’s Room Staff for a wonderfully welcome Pride Storytime. You are all amazing.

Staff Shout Outs!

Are you ready for some shout-outs? If you’d like to submit a shout-out, fill out the form on the Forms page. We are running low on our shout outs and I know that you’ve seen your co-workers be amazing. Don’t be shy! Shout it out!

Shout-out to Kath for Going above and beyond, Helping a co-worker: She is a mind reader and Wonder Woman! Thank you for adding the teen Pride carousels. From Renee.

Shout out Ally for writing the successful Civic Hub grant. We are going to have some amazing programs and services this Fall and Winter! From Michelle

Shout out to the Borrower Services team for coming up with a new idea and exemplary customer service. The BorSer team ushered in our new yellow card workflow for the self-pickup of holds. The whole team has done an excellent job training patrons on the new workflow in a positive manner. Thank you! From Lauren

Shout out to Jamie for Going above and beyond: Jamie searched high and low and near and far to acquire non Blu-ray versions of Nomadland for our patrons anxiously awaiting the film. She went so far as to embark on a perilous journey to Walgreens unknown to obtain this item. She is a supreme example of a true acquisitions librarian. From her devoted TS minions

Staff Shout Outs!

Are you ready for some shout-outs? If you’d like to submit a shout-out, fill out the form on the Forms page. We are running low on our shout outs and I know that you’ve seen your co-workers be amazing. Don’t be shy! Shout it out!

To the Summer Reading Team for going above and beyond and exemplary customer service: Shout-out to all staff involved with planning summer reading programs, developing web content, and thinking of such creative ideas to host this summer’s Tails & Tales Summer Reading Program. A special tail wave to Michelle for creating the SRP webpage on RPL’s website! Lots of time spent crafting a fun, inventive summer-long event! From anonymous.

Thank you to Eileen for solving a problem and being a break-in bag guinea pig and playing with locks! You’re one smart cookie! Thank you from Renee.

Thank you to Andrea Fiorillo for going above and beyond and keeping it positive. Andrea manages to wrangle the gridlocked, tetris-like R&R schedule, no matter how fast the changes and surprises keep coming! Thank you from Melissa.

Thank you to Cate, Olivia, Lisa, Ashley, Megan & Ally for going above and beyond, Exemplary customer service, Keeping it positive and coming up with a new idea. Shout all to the planners of the FairyTale Quest!! The decorations, graphics, and activities are epic!! These families had a fantastic time and for making Fairy Tale Castle Quest the social event of the season for the under 10 set. From anonymous and Andrea F. Whoohoo!!

Staff Shout Outs!

Are you ready for some shout-outs? If you’d like to submit a shout-out, fill out the form on the Forms page.

Shout out to KathGS for keeping it positive and being the for being the Dr. Who wrangler. Thank you from anonymous.

Shout out to Desiree for creating a clever postcard campaign that will entice the public back to the library. Thank you from Michelle.

Shout out to Suzy for going above and beyond by showing exemplary customer service. A patron was here to pick up an audiobook on hold for him but the hold was still in transit. Suzy found an available copy in Wakefield and called to see if he could go over there to get it. They weren’t doing browsing at the time but they agreed to prep it for curbside. Our patron was very appreciative! Thank you from Lauren.

Shout out to Susan B. for going above and beyond and providing exemplary customer service. She spent a lot of time helping a patron who needed a LOT of computer help and was very chatty and personal. Susan was extremely helpful as always and the patron was very grateful. Thank you from Lauren.

Shout out to Neftali for helping a co-worker. Neftali did an incredible job weeding through storage required summer reading books! He was so kind to take on the extra project in addition to his other work. Thank you from Renee.

Shout out to Cate for exemplary customer service, Keeping it positive. Cate is a warm and welcoming presence for all the kiddos coming back into the building. Plus she stays calm and positive with just about anything we throw at her. I never feel like I’m bothering her when I have a question, and she’s always ready to help problem solve and brainstorm. Thanks Cate!! From Ashley.

Staff Shout Outs!

Are you ready for some shout-outs? If you’d like to submit a shout-out, fill out the form on the Forms page.

Shout out to Lisa R, Olivia, and Amy for going above and beyond, Coming up with a new idea, Keeping it positive, Amy, Olivia, and Lisa R. gave us the grooviest staff “meeting” ever! Tie-dye 4eva, loved having a creative outlet with staff colleagues as the weather improves and we embark on the next stage of life with COVID. Special thanks to Amy for washing ALL the shirts. From: many anonymous admirers.

Shout out to Desiree, Andrea H, Judy and Rebecca for keeping it positive by being awesome teammates during the MLA Conference trivia night. There was lots of laughter, an impressive amount of truly useless knowledge known, and our team (the Good, the Bard and the Ugly) came in second! From: Valerie

Shout out to Eileen for going above and beyond, Eileen came into work early to assist an elderly patron who needed some TLC. She has actually become this patron’s “personal librarian.” Months ago, Eileen even personally delivered books to this patron so she could have some pictures of wild animals to complete a quilt for her great-grandchild! AWWW! From: anonymous.

Shout out to Melissa for going above and beyond, coming up with a new idea, Melissa recently completed a 6-session All About Birds program that netted 468 attendees! This program, while widely popular with patrons, took a lot of time and zoom management to run as smoothly as it did with so many people. Cleverly capitalizing on bird mania, Melissa has locked in the presenter for Round 2 as well as some socially distant bird walks this summer! From: anonymous.