Author: Michelle Filleul

Shout out to Olivia and Cate. for going above and beyond. Cate and Olivia refreshed our Pride Sidewalk – hard work, positive attitude, and it looks so great! From anonymous.

A huge, ginormous, humongous, gigantor thank you to the Borrower Services team for making the first two weeks of summer easier for us in Children’s. They took on user account issues, sign-ups, and check-ins. We were slammed with people the first week, and it was really nice to have people utilize the smart and capable BS department since they know their way around user accounts much more accurately than we do! Thank you all for your patience, time, and courtesy for doing that even when I know you are all just as busy. You’re the best! From Olivia.

Shout out to Dina for going above and beyond and exemplary customer service. Dina’s first Summer Reading has been quite eventful, and she’s handled it with grace and the utmost empathy! She’s amazing with caregivers and calming down situations at the moment. Shout out to her for telling an adult to take a minute to breathe and remind them that the summer reading program is supposed to be fun and most importantly, optional.! From Olivia.

Shout out to Andrea Hogan for going above and beyond, coming up with a new idea, leading by example, and keeping it positive. Love to see the flourishing pollinator garden carefully tended by Andrea Hogan. Andrea is walking the talk supporting native plants and the larger goal of sustainability. Way to go! Anonymous.

Shout out to Cate for going above and beyond and coming up with a new idea. Cate has been amazing this summer at making sure kids know to take their time with reading and doing the program; her patience, calm under pressure, and ability to move in and out of the hoards of kids and caregivers are unmatched. Running a program while a child is having a meltdown and taking the focus away from the room is not an easy task, but she did it flawlessly. We are very lucky to have her, and I am thankful for all that she does! From Olivia.

Shout out to Cate Z. for going above and beyond and exemplary customer service. Cate coordinated a book bike visit to Killam Elementary to meet and greet students who are part of RPS’ Multilingual Learners Department. Cate created several new library cards for students and biked over a mini library of English and Portuguese titles, many of which were requests from the kids. A message from one of the teachers: “The students loved meeting [Cate] and seeing her very cool book bike, and she helped them select good books and learn about the process.” Thanks, Cate, for bringing the joy of books all over Reading! From Ally.

Michelle has been a huge help with purchasing all the things we need to set up the Health Nook that has been months in the making. She quickly turned around several orders and really kept the process smooth and painless. From Ally.

Shout out to the Megan White for coming up with a new idea and leading by example. Megan led an inspired and inspiring group of tweens through the Roots and Shoots curriculum as part of her Citizen Kids series. As their final project, they all met in the Town Forest for a community clean-up with more than 30 friends! From Cate.

Shout out to Ally, Amy, and Kath GS for going above and beyond, helping a co-worker, and leading by example. Huge shout-out to Ally, Amy, and Kath for coming in on their days off to help with this Saturday’s Pride Storytime! It was a super-fun, low-key, safe, and happy event thanks to them! From Cate.

Shout out to Dina for keeping it positive. Thanks for making the second-floor staff bathroom so fun and fancy! I can always count on feel-good funnies and soapy aromatherapy! From Cate.

Shout out to Olivia for going above and beyond, leading by example and keeping it positive. Kudos to Olivia for this year’s super-fun summer reading program–the kids are going to love it! From Cate.

Shout out to Cate for going above and beyond, exemplary customer service, and keeping it positive. Olivia covered Cate’s Toddler Storytime, and I don’t know how she does it! So much energy, and so much engagement, and she does it every week without a drop of sweat. So many families this week were excited for her to be back and complimented her on her engagement and friendly face. She’s a Toddler Time queen! From Olivia.

Shout out to Jamie for leading by example. Jamie has dealt with a couple of challenging Friday afternoon patrons recently which she acknowledges is part of her role as Head of Collection Services, but we still genuinely appreciate her willingness to step into those situations. Thank you! From Valerie, Suzy & Alissa

Shout out to Meaghan Clemente for coming up with a new idea, solving a problem, and keeping it positive. On a very busy afternoon, just before taxes were due, during vacation week, the 1st-floor printer was being cantankerous. Despite our efforts, we were not able to figure out the problem, until Meaghan came downstairs to take a look. She checked the manual, diagnosed, and solved the problem! Many many thanks, Meaghan!! From Suzy.

Shout out to Rebecca Bailey for going above and beyond, helping a co-worker, and keeping it positive. Over the past couple of months, Rebecca has eagerly helped cover the Ref Desk beyond her typical hours and has really been a huge support to the RR team. She’s also dived into new projects, supporting various team members with her careful attention to detail that makes us all feel more confident in what we’re working on. Thank you! From Ally.

Shout out to the Children’s Room Crew for helping a co-worker and keeping it positive. A HUGE thank you to my amazing coworkers who swooped in stepped up, smiled & carried on when I unexpectedly had to be out for a few days. (Including a Saturday with a full day of programming that I helped plan. Doh!) I felt supported and stress-free thanks to you all. From Ashley.