Category: Employees

Shout out to Meghan M. for going above and beyond, leading by example, and keeping it positive. I attended the Mini Golf event with my kids recently and was so impressed by Meghan and how she handled the event. The interest was very high and so families were in abundance! She kept her cool no matter how busy it got, kept it very positive despite a few patrons being a bit disgruntled at having to wait , and set boundaries with these same patrons in such a positive and empathetic (yet firm) way that it kept everything moving and ultimately kept all the patrons happy and able to enjoy the event. She really worked that situation like a pro. Man, she’s good at what she does! ! From Lindsay.

Shout out to Elizabeth W for exemplary customer service and keeping it positive. Elizabeth hosted her first program, Drive to Sing, to a fantastic showing of 50+ people! Not surprisingly, Elizabeth had the audience engaged and laughing with her natural ability to interact with a crowd and deliver an introductory speech. RPL is lucky to have EW! From Ally.

Shout out to Olivia for going above and beyond, coming up with a new idea, helping a co-worker, leading by example, solving a problem and keeping it positive. For the amazing, inspiring, funny, and adorable videos you created for our staff meeting! From Cate and all your other admiring fans.

Shout out to Jocelyn for coming up with a new idea and keeping it positive. Jocelyn’s trivia night was so fun! The questions were a good mix of general knowledge (thank you, Justin!), the people there were a great group (competitive & friendly) and the picture round was very cool – our team might have gotten a perfect score on that one. AND there was a table of 20-somethings who had never come to the library before, but they will definitely be coming back. We can’t wait for the Pokemon/Star Wars edition. Great job, Jocelyn! From Team Zickhaus (Valerie, Andrea and Desiree)–editor’s note: they came in 2nd but only because the other team had more people.

Shout out to Lindsay Mancuso for exemplary customer service: On July 28 I was on the GF when a patron called about a bill for books her father said he had returned. I transferred the call to Borrower’s Services where Lindsay took the call. The patron called back and, when I answered, she told me she had found the items and then went on to say that the ‘lovely lady” she spoke to before was so nice and suggested she look again. The patron continued to say how helpful, patient and kind Lindsay had been and she was so grateful for her excellent customer service. Nice job, Lindsay. From Andrea Hogan.

Shout out to Lynda & John for going above and beyond, helping a co-worker, and solving a problem:

“Prologue: …maybe I could defrost this refrigerator…
Act 1: John provides assistance
Act 2: Lynda steps in like a magician
Act 3: Jamie comes back on Saturday, where is the refrigerator?
Finale: Lynda returns the fridge, clean, dry & sparkling!
We are so lucky! ” From Kath.

Shout out to Meaghan Clemente for going above and beyond, and helping a co-worker. Meaghan cheerfully wears many hats and covers many public service desks! Thanks for being our back-up!! From Cate.

Shout out to Olivia and Cate. for going above and beyond. Cate and Olivia refreshed our Pride Sidewalk – hard work, positive attitude, and it looks so great! From anonymous.

A huge, ginormous, humongous, gigantor thank you to the Borrower Services team for making the first two weeks of summer easier for us in Children’s. They took on user account issues, sign-ups, and check-ins. We were slammed with people the first week, and it was really nice to have people utilize the smart and capable BS department since they know their way around user accounts much more accurately than we do! Thank you all for your patience, time, and courtesy for doing that even when I know you are all just as busy. You’re the best! From Olivia.

Shout out to Dina for going above and beyond and exemplary customer service. Dina’s first Summer Reading has been quite eventful, and she’s handled it with grace and the utmost empathy! She’s amazing with caregivers and calming down situations at the moment. Shout out to her for telling an adult to take a minute to breathe and remind them that the summer reading program is supposed to be fun and most importantly, optional.! From Olivia.

Shout out to Andrea Hogan for going above and beyond, coming up with a new idea, leading by example, and keeping it positive. Love to see the flourishing pollinator garden carefully tended by Andrea Hogan. Andrea is walking the talk supporting native plants and the larger goal of sustainability. Way to go! Anonymous.

Shout out to Cate for going above and beyond and coming up with a new idea. Cate has been amazing this summer at making sure kids know to take their time with reading and doing the program; her patience, calm under pressure, and ability to move in and out of the hoards of kids and caregivers are unmatched. Running a program while a child is having a meltdown and taking the focus away from the room is not an easy task, but she did it flawlessly. We are very lucky to have her, and I am thankful for all that she does! From Olivia.

Shout out to Andrea H. for coming up with a new idea and solving a problem, Andrea is kickstarting a reclassification of the religion section to time and place, rather than religion. She has already begun with the lists of items. Kudos to Andrea for taking this initiative! From Michelle.

Shout out to Cate Z. for going above and beyond and exemplary customer service. Cate coordinated a book bike visit to Killam Elementary to meet and greet students who are part of RPS’ Multilingual Learners Department. Cate created several new library cards for students and biked over a mini library of English and Portuguese titles, many of which were requests from the kids. A message from one of the teachers: “The students loved meeting [Cate] and seeing her very cool book bike, and she helped them select good books and learn about the process.” Thanks, Cate, for bringing the joy of books all over Reading! From Ally.

Michelle has been a huge help with purchasing all the things we need to set up the Health Nook that has been months in the making. She quickly turned around several orders and really kept the process smooth and painless. From Ally.

Shout out to the Megan White for coming up with a new idea and leading by example. Megan led an inspired and inspiring group of tweens through the Roots and Shoots curriculum as part of her Citizen Kids series. As their final project, they all met in the Town Forest for a community clean-up with more than 30 friends! From Cate.

Shout out to Ally, Amy, and Kath GS for going above and beyond, helping a co-worker, and leading by example. Huge shout-out to Ally, Amy, and Kath for coming in on their days off to help with this Saturday’s Pride Storytime! It was a super-fun, low-key, safe, and happy event thanks to them! From Cate.

Shout out to Dina for keeping it positive. Thanks for making the second-floor staff bathroom so fun and fancy! I can always count on feel-good funnies and soapy aromatherapy! From Cate.

Shout out to Olivia for going above and beyond, leading by example and keeping it positive. Kudos to Olivia for this year’s super-fun summer reading program–the kids are going to love it! From Cate.

Shout out to everyone who has stepped up and jumped in to help over the last few weeks. With all the unexpected staff shortages you have shown what it means to help out a co-worker. Kudos!

Shout out to Cate for going above and beyond, exemplary customer service, and keeping it positive. Olivia covered Cate’s Toddler Storytime, and I don’t know how she does it! So much energy, and so much engagement, and she does it every week without a drop of sweat. So many families this week were excited for her to be back and complimented her on her engagement and friendly face. She’s a Toddler Time queen! From Olivia.

Shout out to Jamie for leading by example. Jamie has dealt with a couple of challenging Friday afternoon patrons recently which she acknowledges is part of her role as Head of Collection Services, but we still genuinely appreciate her willingness to step into those situations. Thank you! From Valerie, Suzy & Alissa

Shout out to Meaghan Clemente for coming up with a new idea, solving a problem, and keeping it positive. On a very busy afternoon, just before taxes were due, during vacation week, the 1st-floor printer was being cantankerous. Despite our efforts, we were not able to figure out the problem, until Meaghan came downstairs to take a look. She checked the manual, diagnosed, and solved the problem! Many many thanks, Meaghan!! From Suzy.

Shout out to Rebecca Bailey for going above and beyond, helping a co-worker, and keeping it positive. Over the past couple of months, Rebecca has eagerly helped cover the Ref Desk beyond her typical hours and has really been a huge support to the RR team. She’s also dived into new projects, supporting various team members with her careful attention to detail that makes us all feel more confident in what we’re working on. Thank you! From Ally.

Shout out to the Children’s Room Crew for helping a co-worker and keeping it positive. A HUGE thank you to my amazing coworkers who swooped in stepped up, smiled & carried on when I unexpectedly had to be out for a few days. (Including a Saturday with a full day of programming that I helped plan. Doh!) I felt supported and stress-free thanks to you all. From Ashley.