Category: Employees

Staff Shout Outs

Are you ready for some shout-outs? If you’d like to submit a shout-out, fill out the form on the Forms page. Don’t be shy! Shout it out!

Shout-out to the Display Committee for Going above and beyond and coming up with a new idea: I LOVE the Stonehenge in the “Short Days, Long Nights” display! Genius! From anonymous.

Shout out to Tech Services for Helping a co-worker and keeping it positive: For making a new roommate feel welcome! From KathGS.

Shout out to Louise for Helping a co-worker, Exemplary customer service: for chatting up a mama with her baby before Baby Wearing Dance and convincing them to join us! They were delighted to attend the program and it was lovely having another happy baby in the group! From Lisa.

Shout out to Lisa, Olivia, Nemaya and Smritha for Helping a co-worker. My amazing Children’s Dept friends have been so helpful when I run out of time either prepping for or cleaning up after storytime! Thank you for having my back, cleaning up my messes, and sticking velcro on my laminated animals. You da best. From Ashley.

Staff Shout Outs

Are you ready for some shout-outs? If you’d like to submit a shout-out, fill out the form on the Forms page. Don’t be shy! Shout it out!

Shout-out to Louise and Valerie for exemplary customer service: Louise and Valerie patiently scanned and faxed 30 pages of a document for a slightly stressed patron. From Michelle.

Shout-out to Olivia and Lisa for going above and beyond, coming up with a new idea, leading by example, and keeping it positive: Olivia (and sidekick Lisa R.) ran a kickass staff meeting!! Such a wonderful combination of info and camaraderie. From anonymous.

Shout-out to Kath Geoffrion-Scannell for coming up with a new idea: Check this out – Kath (aka KGS) figured out how to put images in the catalog for the Library of Things stuff! They’re so pretty! From Jamie!

Shout-out to Valerie Gould Heithaus and Andrea Hogan for going above and beyond, coming up with a new idea, leading by example: Valerie and Andrea developed a model online form to illustrate a streamlined version of the Massachusetts Library Association Paralibrarian Certification application. The entirely paper-based forms and binder/portfolio creation need to be more accessible to encourage more applicants and digital to make it easier for the Review Board to track and process efficiently. By creating a model Google form, the MLA Paralibrarian section was able to visualize benefits to the process and begin to plan for improvements. From Desiree.

Shout-out to Display Committees in all Departments for going above and beyond: Super impressed with interesting and engaging displays sprinkled throughout the library. One could get lost checking out what’s new every week. Very thoughtful and patron-oriented. From An Admirer from Afar!

Staff Shout Outs

Are you ready for some shout-outs? If you’d like to submit a shout-out, fill out the form on the Forms page. We are running low on our shout outs and I know that you’ve seen your co-workers be amazing. Don’t be shy! Shout it out!

Shout-out to Susan B. for Going above and beyond, Helping a co-worker: A huge shout out to Susan B.! Anytime I’m looking for something to complete a project, no matter how obscure the item, she jumps in and relentlessly joins the search. She can find any gizmo, gadget, or craft supply required! From Louise.

Shout out to Judy T. for exemplary customer service. Judy did an EXCELLENT job handling a very difficult customer. She was calm and professional. From Lauren.

Shout out to John for going above and beyond, Helping a co-worker, Solving a problem. John came to the rescue at the Fall Faire! Michelle and I would have melted in the sun had he not come to our aid and brought the tent. So grateful for him! From Lisa and Michelle. (seriously thank you!!)

Shout out to the Children’s Room Staff for a wonderfully welcome Pride Storytime. You are all amazing.

Staff Shout Outs!

Are you ready for some shout-outs? If you’d like to submit a shout-out, fill out the form on the Forms page.

Shout out to Lisa R, Olivia, and Amy for going above and beyond, Coming up with a new idea, Keeping it positive, Amy, Olivia, and Lisa R. gave us the grooviest staff “meeting” ever! Tie-dye 4eva, loved having a creative outlet with staff colleagues as the weather improves and we embark on the next stage of life with COVID. Special thanks to Amy for washing ALL the shirts. From: many anonymous admirers.

Shout out to Desiree, Andrea H, Judy and Rebecca for keeping it positive by being awesome teammates during the MLA Conference trivia night. There was lots of laughter, an impressive amount of truly useless knowledge known, and our team (the Good, the Bard and the Ugly) came in second! From: Valerie

Shout out to Eileen for going above and beyond, Eileen came into work early to assist an elderly patron who needed some TLC. She has actually become this patron’s “personal librarian.” Months ago, Eileen even personally delivered books to this patron so she could have some pictures of wild animals to complete a quilt for her great-grandchild! AWWW! From: anonymous.

Shout out to Melissa for going above and beyond, coming up with a new idea, Melissa recently completed a 6-session All About Birds program that netted 468 attendees! This program, while widely popular with patrons, took a lot of time and zoom management to run as smoothly as it did with so many people. Cleverly capitalizing on bird mania, Melissa has locked in the presenter for Round 2 as well as some socially distant bird walks this summer! From: anonymous.

Staff Shout-Outs!

Are you ready for some shout-outs? If you’d like to submit a shout-out, fill out the form on the Forms page.

Shout out to Valerie for going above and beyond, helping a co-worker and solving a problem: I want to give a shout out to Valerie for being a true supporter of creativity. She brings all my crazy billboard ideas from concept to actual execution. Her fabrications skills are truly beyond compare. She also has super amazing hearing and has on several occasions helped out with a patron hold before I even had to ask! She is a great co-worker and an asset to the library. From Andrea and Michelle.

Shout out to Cate for leading by example and for going above and beyond. Thank you to Cate who advocates for us in Children’s and also makes those pesky lunchtime meetings so fun and filling! You make coming into work every day an exciting adventure! Cate is always jumping in wherever she can to help out! From anonymous and Lisa R.

Shout out to Melissa for exemplary customer service. Melissa should receive a gold star for her outstanding customer service to a patron (initials JP) who is notoriously challenging!! I overheard him speaking with her on the phone, complimenting her on her attentiveness and wonderful customer service skills. He even thanked her!!! Now we know who we can direct this patron to for assistance! From anonymous.

Shout out to the library pages: Neftali, Smritha, Julianna, and (new crew member) Nemaya: You all always have a smile and friendly “hello” for EVERYONE! Thank you for helping us keep over 110,000 physical library items in order. From anonymous and: Pages probably don’t see this shout-out – so make a point of sharing your appreciation with them in person.

Shout out to Olivia for Going above and beyond, Keeping it positive. She is the the Ewer of Good Tidings (and possible balloon bandit). From anonymous.

Staff Shout-Outs!

Are you ready for some shout-outs? If you’d like to submit a shout-out, fill out the form on the Forms page.

Shout out to Melissa and Rebecca for going above and beyond and helping a co-worker. They jumped in and used their talents to turn boring public instructions about printing into something dazzling! Patrons will be so thankful too! Thank you for all your time and efforts, from Renee.

Shout out to Ashley for solving a problem and updating the Go and Grow web info and our browsing book so that families can dive right back in to our G & G collection. Thank you, from Cate.

Shout out to Dawn for exemplary customer service, solving a problem, keeping it positive. Every year Dawn works with WT Cox for about 8-10 WEEKS, to make sure our magazine subscriptions are renewed. This year’s renewal process in late March was super successful and she makes it look so easy. From ADDitude Magazine to Zootles, Dawn is responsible for renewing, receiving, claiming, and generally managing for over 230 titles from WT Cox! #dawngetsitdone. Thank you from anonymous.

Shout out to Ally for jumping right in and being thoughtful and helpful in her work. We are really lucky to have her as part of our team. Thank you from anonymous.

Shout out to Susan B. for helping a co-worker, keeping it positive. Susan regularly offers to pick up shifts or help out colleagues with various projects. Her support and attention to co-workers’ needs is genuine and does not go unnoticed. It’s the alternative to the hug we all need and miss during these COVID times. Thank you from anonymous.

Shout out to Renee for going above and beyond and solving a problem. Renee has completed a zillion (really about 2 dozen) NHS Leadership forms for the students participating in the Study Buddy Program. Each student has an individual couple of forms to be completed and Renee does it for each and every student! She even devised a way to electronically sign each form!! That’s a lot of work! Thank you from anonymous.

Shout out to Andrea F. for solving a problem and keeping it positive. Andrea deserves kudos for coming into work with a positive attitude despite the declining health of her mother on the other side of the country. I don’t know how she does it! In addition to this, she has masterfully traversed an insane schedule during an even more insane time. Somehow Andrea makes it all work and even maintains a smile on her face! Lots of love and thank you, from anonymous.

Staff Shout Outs!

Are you ready for some shout-outs? If you’d like to submit a shout-out, fill out the form on the Forms page.

First, a huge shout-out and lots of love and thanks to all of you for making my 2nd COVID birthday extra special. I love the flowers and the muffins and the card. It was wonderful to have special shout-outs from the Program Planning committee too. You are all incredible and I am so lucky to work with every single one of you!

  • Shout out to Olivia for helping a co-worker by answering ALLLLL my social media and tech questions and helping me into the 21st century 😀 Thank you from Lisa R.
  • Shout out to Rebecca Bailey for helping a co-worker and exemplary customer service by Rebecca saved the Director’s bacon in locating and emailing a needed S:\ drive document that was needed for a program. As I was panicking trying to remember WHERE exactly I saved the document, Rebecca was very calm, patient, and logical in working with me to figure out where it was. Thank you from Amy.
  • Shout out to Andrea Hogan for going above and beyond and on her 2 month anniversary in Tech Services, for learning a lot in a small amount of time, doing it all so well, and for keeping Dawn from getting lonely in that big room and bringing her treats on Fridays. Thank you from anonymous.
  • Shout out to Eileen for exemplary customer service, Eileen received a copy of a local family’s published family history in which Eileen was included in the author’s Acknowledgement section for her exemplary research assistance and time committed to supporting the patron’s personal research and writing. Thank you from anonymous.
  • Shout out to Cate for helping a co-worker, Cate always jumps in to cover desk shifts when needed! She’s so kind and helpful. Thank you from anonymous.
  • Shout out to Louise and Suzy for solving a problem, they diligently tracked down some missing items on Wednesday to square up a patrons account! Thank you from Lauren, go team!
  • Shout out to Ashley, Olivia, Lisa and KathGS for helping a co-worker, solving a problem, and always keeping it positive, These rockstars are PLANNERS who gamely work with a PANTS-ER! Thank you from Cate, you are the best!

Another Thank You and Compliment

Hi Everyone: There is a lovely thank you card from a patron floating around the Borrower Services desk. The patron writes to thank library employees for their patience in helping navigate the library and our new systems/protocols. There is more … pop by Bor. Serv. to check it out!