RPL Staff Intranet

Eclipse Glasses

If any patrons call or come in and ask if we are giving out eclipse glasses, the answer is YES! The eclipse this Saturday is likely to garner less interest than the one in April, so we don’t anticipate a lot of interest just yet.

Social Media and Communications Guidelines

The Communications Working Group has created a Social Media and Communications Guidelines document. This document is a living document, therefore things may change… Twitter! for example. The guidelines are located here, on the Instructions page, and saved under the Public Relations folder on the S drive. A big thank you to all the CWG for their hard work on this.

Introducing the Health Nook

What is the Health Nook?
Drop by and find out what we’ve transformed the turret next to the Research & Reader Services Desk into! This new space is full of health and wellness information including dedicated databases, Healing Kits, Graphic Medicine books, and informational brochures.
Ask Susan for a personal tour.

Elevator working again

The elevator is working again this morning. If there are any further issues, please email Amy and Michelle with “Elevator-Urgent” and we will put in work order and notify the custodians asap.

EV Charger Questions

Please direct all customer inquiries/issues about the Electric Vehicle (EV) chargers to the main RMLD customer service phone at 781-942-6598. The Customer Service Team can properly record and direct the report. If off hours, that number automatically forwards to RMLD Operations Control, which is staffed 24/7.

There was a report of an issue with one of these last week. RMLD is aware and working on it.

Staff Shout Outs

Are you ready for some shout-outs? If you’d like to submit a shout-out, fill out the form on the Forms page. Don’t be shy! Shout it out!

Shout out to Meghan M. for going above and beyond, leading by example, and keeping it positive. I attended the Mini Golf event with my kids recently and was so impressed by Meghan and how she handled the event. The interest was very high and so families were in abundance! She kept her cool no matter how busy it got, kept it very positive despite a few patrons being a bit disgruntled at having to wait , and set boundaries with these same patrons in such a positive and empathetic (yet firm) way that it kept everything moving and ultimately kept all the patrons happy and able to enjoy the event. She really worked that situation like a pro. Man, she’s good at what she does! ! From Lindsay.

Shout out to Elizabeth W for exemplary customer service and keeping it positive. Elizabeth hosted her first program, Drive to Sing, to a fantastic showing of 50+ people! Not surprisingly, Elizabeth had the audience engaged and laughing with her natural ability to interact with a crowd and deliver an introductory speech. RPL is lucky to have EW! From Ally.

Shout out to Olivia for going above and beyond, coming up with a new idea, helping a co-worker, leading by example, solving a problem and keeping it positive. For the amazing, inspiring, funny, and adorable videos you created for our staff meeting! From Cate and all your other admiring fans.

Shout out to Jocelyn for coming up with a new idea and keeping it positive. Jocelyn’s trivia night was so fun! The questions were a good mix of general knowledge (thank you, Justin!), the people there were a great group (competitive & friendly) and the picture round was very cool – our team might have gotten a perfect score on that one. AND there was a table of 20-somethings who had never come to the library before, but they will definitely be coming back. We can’t wait for the Pokemon/Star Wars edition. Great job, Jocelyn! From Team Zickhaus (Valerie, Andrea and Desiree)–editor’s note: they came in 2nd but only because the other team had more people.

All Staff Meeting 8/31

If you missed the all staff meeting on 8/31, watch your RPL coworkers in action in two films:

Admiration

This patron comment came in through the ‘contact us’ email on the website. A great reminder of the sterling reputation RPL has for quality public service:
“Just a note to say how wonderful the staff is at Reading Public Library, especially the public facing positions in Adult Reference, Circulation, Teen Room and Children’s area. Best wishes and gratitude for your excellent work and dedication. ?
Kudos to the fast turnaround whenever I reserve a book or make an ILL request.
Excellent programming, too”.

Staff Shout Outs

Are you ready for some shout-outs? If you’d like to submit a shout-out, fill out the form on the Forms page. Don’t be shy! Shout it out!

Challenging times…

Next Monday, August 14, 2023, the Board of Library Trustees will review two Requests for Reconsideration (RFR). If you receive inquiries about either RFR, you may print the documents linked below, which are being distributed to Trustees today and are thus public documents. The names of the individuals submitting the RFR are redacted. If anyone requests the name of the individual(s) submitting the RFR, please have them email rdgadmin@noblenet.org, and we will supply that information upon request. Patrons may also email rpltrustee@noblenet.org if they wish to make any further comments to the Board. The Trustee meeting will have limited time set aside at Monday’s meeting for Public Comment and be held in person with a Zoom participation option. Please direct patrons to the posted agenda for more details on the meeting.