Are you ready for some shout-outs? If you’d like to submit a shout-out, fill out the form on the Forms page. Don’t be shy! Shout it out! And I KNOW there are more shout-outs from other departments. Let’s see them!
Shout out to Nemaya for going above and beyond, keeping it positive. She came in on a day she wasn’t working to spoil us with the sweetest Valentine’s Day treats. But the best gift is getting to work with Nemaya! From the Children’s Room.
Shout out to Kathleen Wilcox for going above and beyond and exemplary customer service. Kathleen took charge when entering the library this morning. The alarm had been going off since around 3am(?) She called Kevin Cabuzzi (facilities) to make the awful ringing stop! This is my first time working with her and every interaction she has had with patrons has been positive & high energy. From anonymous.
Shout out to Cate for coming up with a new idea with the signs on the stairwell. There was high praise by a patron for such a great idea and learning tool!
Shout out to Desiree for leading by example. Desiree is always on top of the publicity for the library, and she also keeps me on track. We are lucky to have her! From Michelle.
Shout out to Ally for exemplary customer service. When we get push back from patrons outside of our state about Pride Storytime, Ally is there with a firm hand or an outgoing voicemail message. It’s a huge relief not to have to battle these people over the phone from wherever they are across the country. I simply press “forward call,” and I don’t have to think about it anymore. Ally taking the brunt of it and knowing exactly what to say shows what a strong leader she is! Thank you for dealing with all of that! From Olivia.
Shout out to Susan, Ashley and Ally for going above and beyond, coming up with a new idea and exemplary customer service: Ashley & Susan developed a brand new series for young adults with Autism Spectrum Disorder and Intellectual and Developmental disabilities; the amazing new Nature Connection program–such a wonderful addition of services for these patrons and their caregivers!. Despite some bumps and rescheduling, AW & SB hosted their first program the end of March to an almost full house. A big nod to both of them for brainstorming this idea and working hard to pull all the pieces together to create something very special and important to the library and its patrons. From Cate (And Ally-two separate shout outs for this program!).