Author: Michelle Filleul

Library of Things Cabinets

The Library of Things collection have all been moved to the main floor. Whohooo! The majority of the collection has been added to the cabinets/shelving and the larger, more valuable items are still being stored behind Borrower Services. The updated location list hangs on the LoT tall cabinet door behind the desk.

Here are the directions for the public to borrow items from the LoT collection.

Let me know if you have any questions.

Tracking Outreach Events

Please complete the attached form for any outreach events that you have organized or participated in. These events can be big or small. It will be available on the staff intranet under forms.

For instance, Friends and Family Day, taking the Book Bike to Memorial Park, Arts Fest, the Reading Garden Club Sale, or even smaller events, such as visiting schools or the lemonade stands at Peter Sanborn, etc.

IT issues and new IT ticketing system

Town IT has a new ticketing system, please use this email: ITSupport@readingma.gov and CC Michelle on it.

Please make sure to inform Michelle about any of the following tech issues. If I don’t know about them, I won’t be able to address them.

TBS/Printing/Copying issues:
(weekday)-inform Michelle. (weekend/evenings) Call: 630-537-1370 or email: Helpdesk@tbsit360.com  cc Michelle
App Issues: Send issues to: support@communico.co cc Michelle
Meeting Room AV issues: Inform Michelle/IT

Buildling Alarm Information

Opening or Closing the building? Here are instruction on how to use the four-digit code assigned to you by Facilities

OPENING

  • Enter through the main entrance of the library and go straight ahead to the white alarm panel
  • Enter your four digit code followed by “1” (e.g. 00001)
  • The panel should say “Disarmed”

CLOSING

  • Make sure all emergency doors, staff room doors (includng Administration) are shut. You cannot set the alarm if any of these are open.
  • Go to the whit alarm box in the entryway vestibule
  • Enter your four digit code folled by “2” (e.g. 00002)
  • The panel should say “Away” or “System Armed”

WHAT TO DO IF YOU SET OFF THE ALARM

What happens if you accidentally set off the building alarm when you arrive in the morning?? First, don’t panic. The alarm automatically calls the police department and a custodian. Employees should just wait and explain the error to those who respond. 

If you have/know your building code, try entering your code followed by “1” at either the the main security alarm keypad is in the entryway vestibule or at the secondary key pad is located at the Borrower Services Desk.

All alarms should be resolved by the police department and custodians. Even mistakes. They keep logs, stats, etc.

If you don’t know your building code, please reach out to your Department or Division Head.

Library App Updates

Please continue to send me any app issues and I will submit a ticket with Communico. Here are some updates on known issues:

The checkout history does not show up in the app, Communico is aware and is working on a solution.

Holds cannot be suspended through the app, Communico is aware and working on a solution.

Items that should not renew, appear to renew in Communico-but they aren’t renewed (items with a hold/items that have reached the renewal limit). Communico is working on this.

RPL Swag

Just a reminder:  I have swag available in my office. These could be used for outreach, welcome bags,  programs, etc. 

Turtle stress balls

Calm strips

Notebooks

Colored Pencils

RPL mugs

Blue lanyards

If you want to come grab some for programs or events, please do!

Patron being inappropriate on phone

A male patron called today and asked for a number of book titles. The patron became inappropriate and staff hung up on them. This is okay. Do not feel that you need to stay on the line for this at all. This patron has called here and other libraries in the past for the same reason. They are being inappropriate.

Do not give your name. Forward to a supervisor if needed.  Hanging up IS an option.

Local Reading partners list

Hi everyone,

I am working on a list of our local partner organizations and the RPL staff liaisons. I thought we’d already had one, but I can’t find it it lives on the S drive under:  Library Files\02 Working Groups and Teams\Outreach Working Group

While this is a living document, I’d like to have any current liaisons listed by Thursday, December 19th.

Thanks!

Michelle