Author: Michelle Filleul

Shout out to Sara for wrangling the snakes, mini horses, bunnies and all the other animals in her first big program at RPL. Kudos to you! From Michelle.

Shout out to all the Children’s staff for going above and beyond. This month’s turret design is PHENOMENAL–don’t miss it!! You are all so talented!!! From Emily the anemone.

Shout out to Judy T. for going above and beyond. Judy presented at this year’s MLA Conference at the request of the Paralibrarian Section. She did a fabulous job, especially since the section had to change the format at the last minute because so many people showed up for the program. Judy was awesome, and we are so grateful and lucky that she was part of our program! From Valerie, Desiree, Andrea, the rest of the Paralibrarian Section board, and Michelle!

Shout out to Ashley and Dina for going above and beyond and helping a co-worker. They helped set up for painting in BeTween Time! Their help made the setup go so much faster, and they very wisely warned me not to use the glitter! From Emma.

Shout out to Judy Terrazano, and team RiPpLe Effect for coming up with a new idea and keeping it positive Judy recruited the winning team for a trivia night held by the Refugee Community Alliance to benefit the Ukrainian Support Project. The event was very successful, raising enough money to begin the process of supporting a Ukrainian family in this area – and we had a lot of fun as a team, only missing 2 questions! From Rebecca Bailey, Elizabeth Weilbacher, Meaghan Clemente, Suzy Axelson, Alyssa Landau, Valerie Gould-Heithaus, Desiree Zicko, Judy Terrazano.

Shout out to Elizabeth for exemplary customer service and keeping it positive. Elizabeth has a way of making patrons having trouble faxing/copying/printing feel at ease and empowered to know how the system works. It’s wonderful to hear a patron who was initially defensive leave sounding upbeat and grateful! From Valerie Gould Heithaus

Shout out to Amy for keeping it positive and creating the sports-themed send-off for John, from Anonymous.

Shout out to Desiree, Andrea Hogan and Valerie for going above and beyond, and coming up with a new idea. Desiree, Andrea Hogan and Valerie created the take and make paperwhite kits. They spent many hours collecting jars, putting together instructions, and setting up the display. The kits were picked up by library patrons within an hour! Kudos to them! From Michelle.

Shout out to Meaghan C. for going above and beyond and helping a co-worker; first, congratulations to Meaghan for graduating with her Master’s in Library Sciences!! Second, shout out to her for dipping back into her paging roots and helping Borrower Services shelve over a dozen carts this week. She’s such a team player, and we wouldn’t function without her. From Anonymous.

Shout out to Sara for leading by example and solving a problem. Our blistery cold Saturday started with some of our staff computers not connecting to the Internet. Sara handled it like the pro she is and remained calm, cool, and collected. We had the internet back by the time a giant crowd of storytime folks came back upstairs, and we are forever grateful! From Olivia.

Shout out to Emma for Going above and beyond. Emma had a surprising crowd of over 80 people at storytime on Saturday, Jan 20! She picked out books and songs that were perfect for that size crowd without realizing it so she didn’t have to pivot too much when the families kept streaming in! She did awesome and people were really excited afterward coming up to hang out. From Olivia.

Shout out to Andrea Hogan for decolonizing the 200s in the name of Equity and Access. What do you do when Dewey 200-289 is Religion – Christianity and Dewy 290—299 is ALL other religions? You decolonize the system that provide more equitable classification of world religions. Great Job Andrea Hogan who heard about it at conference and ran with it! From Jamie.

Shout out to The Borrower Services Team and Meaghan C. for going above and beyond, helping a co-worker, and keeping it positive. BS staff spent several days with a malfunctioning AMH and were flooded with bins due to snow delays and no pages. All this on top of some really annoying BEEPING and they kept their chill. Also, special thanks to Meaghan Clemente, who did A LOT of shelving to help with the backlog. From Jamie.

Shout out to Elizabeth W. for going above and beyond, leading by example, providing exemplary customer service, solving a problem, and keeping it positive. One of our regular visitors is hearing impaired and relies on a TTY phone at home to make calls. When her equipment stopped working recently, she visited the R&R desk to ask staff for information on fixing her phone. While several R&R staff got the ball rolling, Elizabeth went above and beyond by reaching out to several organizations, printing out forms, explaining the process to the patron, and ensuring the patron had a liaison for her needs. Elizabeth worked up to the very last minute on a Friday helping this patron, who was so grateful she gave Elizabeth a warm hug before she left. The patron came by a few days later to again personally acknowledge Elizabeth’s efforts, and to offer an update on her progress toward restoring this critical service in her life. Thank you, Elizabeth, for making a positive impact on the life of a valued visitor! From anonymous.

Shout out to Dawn for going above and beyond and solving a problem. Dawn solved a major inputting glitch that occurred with the upgrade. Neither Andrea, Beth Willis, nor Christine Morgan at NOBLE could slay this particular dragon, but Dawn used her years of experience and vast wealth of knowledge to make all as it should be in Tech Services land, from her fellow book processor.