Customer Service Survey

At the request of one of our Trustees, I’ve created a “how was your visit” survey that will be available at each service desk, at the self-check stations, on the catalog kiosks, and in the elevator.

If patrons would like to provide quick feedback, direct them to these surveys. If they want to provide more expansive feedback, direct them to the comment forms.

Please let me know if you have any questions.

Public Desk Talking and Politics

Hello all, there is a Town Election happening on April 7th. Here is the yearly reminder about what the public and staff can do regarding political campaigns.

Staff can answer factual questions about the candidates, but, per the Town of Reading personnel policy, should not engage in any political activity during working hours or on town property. Also, while on a service desk, keep discussions quick and quiet. Please read the full policy regarding town personnel political activity below, and the library policy on free speech and expressive conduct, specifically about candidates gathering signatures.

Social Media Posts-Logo

Hi all, The Town Social Media and Website working group met today and has requested that for any image/static social media posts we include the library logo. Also, if we want to something shared to the Town of Reading social media account, send Katie or Joshua the image and blurb and they will share directly to that account.

Let me know if you have any questions.

Staff Contacts on RPL website

Thanks to additional feedback on our website, we have updated and improved the Contact Us page to provide more detailed information.

We added an Administration section that lists me and Michelle (Director and Assistant Director) together with the rdgadmin@noblenet.email. Also, we added a “Full Staff List” button that takes visitors to the MBLC Directory, which now shows all regular employees and their job titles.

This setup makes things easier because we only need to update staff listings in one location (MBLC Directory). Just so you know, the MBLC directory also has staff emails and contact information private from the general public – only other librarians who sign in can see these details.

Thanks again for the feedback and for helping us improve the website.

Windows 11 Updates

As support for Windows 10 comes to an end, we need to replace many of the staff computers. I am working with IT to review our computer inventory, and they will start replacing the computers in the coming weeks. You will receive advance notice before your computer is replaced, so there will be no surprises. Please feel free to reach out if you have any questions.