Copies of comment forms for Library Services are now available at all service desks.
Please feel free to distribute these forms to anyone who would like to document their feedback on library services.
Requests for Reconsideration of Materials should still be used for library materials.
To those of you who use our Canva account, it is time to clean it up. Please go through the images, including QR Codes and either move the images to a specific folder (click the three dots on the right of the image and move to a folder.), or delete it.
When uploading a QR code, make sure to name it, especially if you plan to reuse the code.
Questions? Ask Michelle or Desiree.
Are you ready for some shout-outs? If you’d like to submit a shout-out, fill out the form on the Forms page. Don’t be shy! Shout it out!
Shout out to Desiree, Michelle, Susan & Olivia for helping a co-worker. For all of your help, insight, suggestions, and general support with pulling together the Community Read. This project looks as good as it does thanks to all of you From Ally.
Shout out to Megan, Cate, and Ashley for going above and beyond. Megan, Cate, and Ashley deserve the BIGGEST shout-out this summer for being outside in record highs with large crowds of kiddos doing extraordinary outreach work! Sunrise Storytime got families out and about in Reading discovering new parks and patches of (sadly dead) grass. Nature Stories and Exploration got kids moving and discovering all the wonderful nature spots in Reading (like seeing snakes and more!) I am in awe of all of you for being outside and cheerful in these record-high temperatures. Another shout out to Cate who would bop from Sunrise Storytime to Birch Meadow Elementary in a non-air conditioned cafeteria to work with kiddos. You’re all rock stars and deserve the biggest ice-flavored treat EVER! AGREED. From Olivia.
Shout out to John Davis for going above and beyond. John and his wife, Shirley, generously donated a wheeled cart to one of our patrons in need. Our patron, Craig, was extremely appreciative of this thoughtful gift since his cart had a broken wheel! From anonymous.
Shout out to Sudeshna for keeping it positive and for all her hard work moving Reading forward in these trying times. From Michelle.
Shout out to Jocelyn for coming up with a new idea, exemplary customer service, and keeping it positive. Jocelyn’s Craftivism program was amazing! Lots of new faces, great energy, and lots of laughter in the room as we embroidered patterns of our own making. Jocelyn and Shannon were very helpful and positive. We should definitely do this again! From Valerie and Judy.
Hi everyone,
Thank you for your patience as we get ready to switch to a new public printing hardware/software system. We are hoping to go live with this the week after Labor Day. Staff training, etc. to come.
This means that you will still need to staff override public printing jobs until then. If you have any questions please let me know.
Are you ready for some shout-outs? If you’d like to submit a shout-out, fill out the form on the Forms page. Don’t be shy! Shout it out!
Shout out to Tech Services for going above and beyond. Shout out to the Tech Services team for letting us buy all of our wish lists and then processing all those items….cause there were a lot. You’re a dream team of public servants and we cannot thank you enough! From Children’s.
Shout out to Meaghan Clemente for a great first two weeks! She jumped right in and is already organizing us. Thank you! From Michelle.
Shout out to Suzy for going above and beyond and exemplary customer service. Suzy recently helped one of our patrons who was having car trouble. She helped her call AAA (patron is hard of hearing) and made sure she had a ride home. And apparently, another patron noticed the exemplary customer service Suzy was providing because she told Reference “The people at the front desk are being so nice to that woman!” From Judy T.
Shout out to Cate for going above and beyond and coming up with a new idea. Cate’s passive programming ideas are always a hit. But her Chumley’s Flower Garden puts the rest to shame! So much wonderful pretend play is happening between children and with their engaged caregivers. Cate, your creativity never ceases to amaze! From Ashley.
Are you ready for some shout-outs? If you’d like to submit a shout-out, fill out the form on the Forms page. Don’t be shy! Shout it out! And I KNOW there are more shout-outs from other departments. Let’s see them!
Shout out to Nemaya for going above and beyond, keeping it positive. She came in on a day she wasn’t working to spoil us with the sweetest Valentine’s Day treats. But the best gift is getting to work with Nemaya! From the Children’s Room.
Shout out to Kathleen Wilcox for going above and beyond and exemplary customer service. Kathleen took charge when entering the library this morning. The alarm had been going off since around 3am(?) She called Kevin Cabuzzi (facilities) to make the awful ringing stop! This is my first time working with her and every interaction she has had with patrons has been positive & high energy. From anonymous.
Shout out to Cate for coming up with a new idea with the signs on the stairwell. There was high praise by a patron for such a great idea and learning tool!
Shout out to Desiree for leading by example. Desiree is always on top of the publicity for the library, and she also keeps me on track. We are lucky to have her! From Michelle.
Shout out to Ally for exemplary customer service. When we get push back from patrons outside of our state about Pride Storytime, Ally is there with a firm hand or an outgoing voicemail message. It’s a huge relief not to have to battle these people over the phone from wherever they are across the country. I simply press “forward call,” and I don’t have to think about it anymore. Ally taking the brunt of it and knowing exactly what to say shows what a strong leader she is! Thank you for dealing with all of that! From Olivia.
Shout out to Susan, Ashley and Ally for going above and beyond, coming up with a new idea and exemplary customer service: Ashley & Susan developed a brand new series for young adults with Autism Spectrum Disorder and Intellectual and Developmental disabilities; the amazing new Nature Connection program–such a wonderful addition of services for these patrons and their caregivers!. Despite some bumps and rescheduling, AW & SB hosted their first program the end of March to an almost full house. A big nod to both of them for brainstorming this idea and working hard to pull all the pieces together to create something very special and important to the library and its patrons. From Cate (And Ally-two separate shout outs for this program!).
Are you ready for some shout-outs? If you’d like to submit a shout-out, fill out the form on the Forms page. We are running low on our shout outs and I know that you’ve seen your co-workers be amazing. Don’t be shy! Shout it out!
Shout-out to Kath for Going above and beyond, Helping a co-worker: She is a mind reader and Wonder Woman! Thank you for adding the teen Pride carousels. From Renee.
Shout out Ally for writing the successful Civic Hub grant. We are going to have some amazing programs and services this Fall and Winter! From Michelle
Shout out to the Borrower Services team for coming up with a new idea and exemplary customer service. The BorSer team ushered in our new yellow card workflow for the self-pickup of holds. The whole team has done an excellent job training patrons on the new workflow in a positive manner. Thank you! From Lauren
Shout out to Jamie for Going above and beyond: Jamie searched high and low and near and far to acquire non Blu-ray versions of Nomadland for our patrons anxiously awaiting the film. She went so far as to embark on a perilous journey to Walgreens unknown to obtain this item. She is a supreme example of a true acquisitions librarian. From her devoted TS minions