Updated Conference Room instructions and Community Room AV instructions have been created. A printed copy is available in the Conference Room. They are saved on the Instructions Page of the staff intranet and are on the S drive under Library Files\Manuals-Instructions\Meeting Room Instructions.
Category: Resources
Printing and Touch Screen
Please use the stylus pen on the touch screen at the print release station.
Also, TBS updated the credit card machine today. If you notice any issues, please let me know.
Pocket Talk Translator-Update
We now have an additional PocketTalk Translator. It will live at the Ground Floor desk.
There are now 3 translators, one at Borrower Services, one that is shared between Childrens and the R & R desk. A copy of the instructions is in the box and I encourage staff members to test it out. I know that it has been used a few times already and it worked well.
The instructions are also saved under the Manuals/Instructions folder on the S Drive.
Health Nook Kiosks
Two new iPad kiosks in the Health Nook are set to the Health Resources page of the RPL website. There is also a new Bluetooth Health Nook Printer. Library users can print directly to this printer from the iPads. The Health Nook printer is discoverable by any Apple device so library users may accidently print to it. If that happens please let me know, I want to track it to see if it becomes an issue.
(some) S Drive Files Moving
Some files in the Administrative folder on the S drive are moving to the more secure town drive. If there is a file that you had previously used and it appears to be missing or in a folder labeled “delete”, let Meaghan C. know right away.
This is the start of a bigger project that may begin in the next 6 months. Questions? Ask Amy, Michelle, or Meaghan C.
Who does what?
Based on feedback received from the “Best Practices” form, we have created a list of starting points when you are looking for help.
This is a first draft and will only get better as we get more input from YOU! Please email Amy to request new categories for a FAQ or if your name should be assigned (or deleted) as a point of contact for any of these issues.
Password Spreadsheet Update
Hi everyone,
I will be locking the password spreadsheet shortly because we are going to be moving to a new password software system. If you need access to a password please see me and I will give you access to the spreadsheet.
Questions? Let me know.
App Issues-Let Michelle know!
If a person comes in with an issue with the RPL app, please get the following information and send me an email with:
What the issue is/with screenshots if possible
Type of phone/android/iphone/operating version
App version installed.
I need this information when I put in a ticket with our app developers.
Virtual Training Options-Reminder
Hi everyone,
This is a reminder that there is a list of Virtual Training Options available on the Staff Tools page of the intranet.
There has also been an uptick in First Amendment auditors again, please watch the webinar about the First Amendment auditors to understand who they are and how to respond.
Can you tell me if “so & so” is at the library…?
Please remember not to share out the location of patrons at the library over the phone or in person unless you receive a request from emergency personnel (ex: police, fire). Parents, friends, family members, etc may call/stop by the library and ask if someone is here. We do not disclose this information or look for the individual — the person is welcome to come to the library and do so themselves.
We cannot verify the relationship between the two parties, fully understand the nature of why they want to know if that person is at/using the library, and it goes against patron privacy.
If you receive a phone call like this and are unsure of what to do, please place them on hold and ask the Librarian in Charge, your Team Lead or Division Head. The Emergency Response Guide has instructions for how to handle these phone calls from emergency personnel.