Resources – Page 3 – RPL Staff Intranet

Can you tell me if “so & so” is at the library…?

Please remember not to share out the location of patrons at the library over the phone or in person unless you receive a request from emergency personnel (ex: police, fire). Parents, friends, family members, etc may call/stop by the library and ask if someone is here. We do not disclose this information or look for the individual — the person is welcome to come to the library and do so themselves.

We cannot verify the relationship between the two parties, fully understand the nature of why they want to know if that person is at/using the library, and it goes against patron privacy.

If you receive a phone call like this and are unsure of what to do, please place them on hold and ask the Librarian in Charge, your Team Lead or Division Head. The Emergency Response Guide has instructions for how to handle these phone calls from emergency personnel.

Booking Events/Meetings w/the Town

When you book a meeting or an event for town department you want to do one of the following:

Open to the Public Town Event: (Multilingual night/Pleasant St Center Information Night/Hearing Testing): Book the event using the Community Events calendar and publish it.

Internal Town Department Meetings: (DPW training/Department Head meetings/RPS meetings) Book these on the library events calendar and leave them as draft.

You should not be using spaces to reserve meeting rooms. Please let me, Louise or Meaghan C. know if you have any questions. And feel free to ask us to book space for the town meetings, we are happy to help. I’ve added these to the Instructions Page of the staff intranet.

Display Sign Holders-Storage Location

The display sign holders have a new centrally located home. They will be moved to the cabinets that are located to the left of the studio doors. There are two bottom shelves that will fit the sign holders perfectly. Ask Michelle, Susan or Jocelyn if you can’t find them!

Book & Library Program Challenges Procedures

What do you do if someone wants us to remove a item from the library collection? This is called a “Challenge” and the person is making a “Request for Reconsideration” (RFR). If you receive a call or someone comes in to complain about a title, here are the steps to take:

Communications Updates

The Communications Working Group met today and here are some updates. Let me know if you have any questions.

Sign audit reminder:
After attending a workshop on library marketing and signage, Desiree and I instituted this list of procedures for sign usage and placement:

Keep the space in front of each service desk as free from flyers as possible. The flyers create an unnecessary barrier.
Flyers may be added to the lucite boxes at the main entrance near the Call Box.
Limit of three flyers on display at the Express Area Shelving
Display flyers for author programs on the small circular table near the Bestsellers/Self Check
No handwritten signs! We have out-of-order/caution signs at each service desk, use when needed.

The PR Observances and Display spreadsheet has been updated for 2023. Sudseshna also has a DEI calendar if you are looking for more information.

Publicity and Outreach Contact Lists:
It came to our attention that not everyone knows about our list of publicity outlets. This list includes contacts for the schools, clergy, newspapers/media and other contacts for outreach. Please continue to add to this list, and update the date in each tab when you make a change. It is located on the S Drive: S:\Public Relations\Press-Contact-List\Publicity Outlets.xlsx

Canva:

Please go through Canva and remove any unwanted images by January. We will start with a clean slate for the new year.

Taunya, Our Wellness Unicorn

If you were here on Wednesday from 2 PM to 4 PM, you might have seen Taunya, our Public Safety Clinician dressed in a unicorn costume. Why? Because she owns one and wanted to make a TikTok highlighting her services, and we could not say no to that! So here is that TikTok. Enjoy!

It’ll be posted on our socials (Instagram and Facebook) next Tuesday in preparation for our 116th Wellness Wednesday.

Accessing ILL Information

For those of you who access ILL links from the intranet, I’ve moved them all to the Staff Tools page, directly below the Admin sites box. I’ve also removed the OCLC WorldCat ILL Log and replaced that with a link to the CLIO OCLC database.

Assistive Technology

The library has added software and equipment to be more inclusive and accessible to all our patrons. I’ve created a page on the website to highlight this. Please look it over and let me know if you have questions about any of the equipment or suggestions on what else to add. I’ve created instructions for the Community Room Assistive Listening Devices, they are located under Instructions on the intranet, on the S drive under Manuals/Meeting Room Instructions and a paper copy is in the AV closet in the Community Room.

Scanning Documents

All items that are scanned using the ScanEZ equipment are deleted from our system after a week. We do not keep anything on file.

QR Code Generator

Hello,

If you need to create a QR Code, we have a QR Code generator. The login is rdgadmin@noblenet.org. Password is on the S drive under the password folder.

The subscription allows up to 50 codes per year. Passwords can be dynamic or static and we can track the analytics for the dynamic codes. Directions are saved under Instructions on the Intranet and on the S Drive under Public Relations.